Treasure Island Hotel & Casino

Hotel Operations Manager

Treasure Island Hotel & Casino Las Vegas, NV
Treasure Island Hotel & Casino

Hotel Operations Manager

Treasure Island Hotel & Casino Las Vegas, NV
2 weeks ago
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Key Responsibilities

  • Utilize extensive hospitality industry knowledge to address complex operational issues.
  • Remove barriers and procedures that hinder quality guest service.
  • Evaluate employee performance, providing immediate feedback to improve productivity and recognize positive performance.
  • Monitor occupancy rates and demand forecasts, making recommendations for current and future rates.
  • Mentor, coach, and guide employees to work successfully in a team environment.
  • Coordinate with Front Office Managers to interview and evaluate applicants for promotion.
  • Address and resolve employee complaints.
  • Assist in resolving guest complaints and issues promptly.
  • Conduct regular inspections of the Lobby to maintain property quality standards.
  • Contribute to developing marketing strategies to increase volume and market share.
  • Collaborate with department supervisors to identify and resolve operational inefficiencies.
  • Inform supervisors of any issues affecting departmental operations.
  • Assist in setting short and long-term departmental objectives.
  • Monitor the achievement of objectives and prepare status reports for senior management review.
  • Provide empowerment guidelines for department employees and establish clear boundaries of responsibilities and authority.
  • Document and report any issues affecting departmental objectives to the Executive Director of Hospitality.
  • Prepare, meet, or exceed monthly and annual departmental budgets, providing supporting documentation as needed.
  • Justify budget variations and projected increases for new projects.
  • Ensure the department operations manual is current and accurately reflects employee duties and functions.
  • Stay updated with the latest industry equipment and techniques.
  • Maintain the highest level of customer service across departments.
  • Oversee daily operations of the Front Desk and Guest Services.
  • Perform additional duties as necessary for the department's success.

Qualifications

  • Minimum of three years of supervisory experience in hotel operations at a major hotel resort.
  • Proven experience in developing, implementing, and evaluating guest service standards.
  • Technical knowledge of property management systems.
  • Ability to develop solutions to maximize departmental effectiveness.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Effective communication skills in English, both verbal and written.
  • Professional appearance and demeanor.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Hospitality

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