Hotel Director

The Hotel Director is responsible for ensuring guest satisfaction and profitability within a luxury resort by providing effective leadership, direction and administration of the Hotel, Housekeeping, Spa, Valet, Call Center, Group Sales and Gift Shop. This position will drive revenue, profit and customer satisfaction by overseeing and managing each department within the hotel.

Responsibilities

• Develop the performance of all operating departments to ensure the highest possible levels of guest satisfaction while maintaining cost efficiencies.
• Design, establish and maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives.
• Provide controls to ensure proper handling of inventory, guest amenities, machinery, chemicals and accounting procedures. 
• Protect and enhance all departmental assets with effective programs in training, maintenance, security, and housekeeping and through the capital budgeting process.
• Deliver the department’s business plan, instilling quality assurance and service standards, while ensuring a positive team-oriented environment and employee retention.
• Interpret, analyze and report on all business records and statistical data.
• Establish and implement short and long-range departmental goals, objectives, policies and operating procedures.
• Develop and effectively maintain an operational plan to optimize rates and occupancy.
• Prepare and monitor budgets. Review and approve all operating expenses.
• Collaborate with the Marketing Department regarding VIP guests, comp procedures, monthly advertising, email specials and coupon values.
• Monitor performance of local & statewide competition. Stay apprised of national resort news & trends.
• Ability to travel to other Elite Casino properties to understand their hotel operations and assist with projects as necessary.
• Provide exceptional guest service for all external and internal customers.
• Responsible for the operation of the Hotel department, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Must maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Serve as periodic Manager on Duty (MOD), responsible for the direct supervision of all Casino operations and conduct of Casino employees while on duty.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Qualifications

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.

Salary is dependent on experience.