Hotel Assistant General Manager

We are deeply committed to the idea that travel is an experience and should be open to each and all. Hotel McCoy was designed to be equally welcoming to every person, regardless of identity, travel status, or budget - a holistic hotel experience beyond just a place to sleep. It is more like a microcosm, a place to connect with one’s self, the community, and the magic of travel. We reject the idea of target audiences, high room rates, and boredom. Instead, we designed a hotel that is equally hospitable to any person on any travel budget, so long as they are travelers at heart. True travelers are the ones who seek out culture, the people who visit a place not to leave their own footprint but to feel the heartbeat of their destination. These urban explorers want to dine with the locals, drink beer brewed in the city they visit, and take in the sites that are a bit off the traditional tourist path. Hotel McCoy travelers come from all over the world, all stages of life. Business travelers, family travelers, first-time travelers, and seasoned travels. All are welcome here! Come join the best team in College Station! We work hard, play hard, support one another, and cheer each other on! Come as you are and be a part of our work community.Hotel McCoy believes in Travel for ALL and our teams are made of the most passionate and caring individuals you could hope to work with. We take care of each other, our guests, and our properties to deliver one-of-a-kind experiences.Your RoleIn the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager. This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on front-of-the-house operations, housekeeping, food/beverage, events, and maintenance. In this role, duties include but are not limited to inventory, ordering, maintenance, overall upkeep, budgeting, and labor cost management assistance, staffing supervision and compliance, upkeep and improving policies, executing decisions that maximize revenue generation and result in profits, and motivating training and retaining associates. Maintaining daily communications with General Manager and Creative Manager, and executing all duties required for the day-to-day management and oversight consistent with the expectations of Hotel McCoy. ResponsibilitiesBe onsite at Hotel McCoy regularly and as scheduled Support the development and long-term strategic planning of all initiatives at the hotel Recruit and hire staff who understand the Hotel McCoy brand of hospitality and are experienced in the field hired Train staff to successfully perform guest service procedures in accordance with company culture and brand voice Train staff to successfully handle guests who are dissatisfied Motivate staff to improve, grow, and perform well. Maintain and assist General Manager in the development of programs to sustain positive employee satisfaction and employee retainmentPersonally handle difficult situations involving dissatisfied guests. Attempt to resolve all issues of poor guest service before guests leave the property. Assure total guest satisfaction and happiness, pre-stay, during stay, and post-stay. Properly administer company policies and procedures for human resources management, personnel relations, and fair treatment of associates. Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflict of interest. Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results through regular performance evaluations and reviews. Conduct disciplinary actions when repetitive negative action or detrimental behavior occurs by staff members; per company policy with another management team member approve. Maintain awareness of documentation needed and retained in employee files. Assist or carry out employee terminations under the guidance of the General Manager and in accordance with Company policies. Schedule staff hours and assign duties, responsibilities, and workstations in accordance with work requirements and expected occupancy. Approve any and all schedule changes and coordinate coverage for absent employees and missed shifts. Track and adjust labor in accordance with occupancy. Understand the basic functions of each job description at the company Assist in front desk duties, housekeeping duties, events, and property maintenance shifts when needed Ensure all employees adhere to dress code policies for their scheduled shifts Train and supervise workers in food preparation, and in service, sanitation, and safety procedures Assures all FOH/bar employees complete state-specific liquor permits and health department training within two weeks of hireMonitor employee and patron activities to ensure liquor regulations are obeyedObserve and evaluate work procedures in order to ensure quality standards, and service and communicate the need for improvement to General Manager or Creative Director Ensure a positive guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. Inspect rooms, property common areas, and grounds on a regular basis Monitor compliance with health and fire regulations Oversees preventative maintenance and works with the Maintenance department to upkeep property Offer recommendations to management regarding improvements to the overall operation of the property Check at least four random rooms daily for excellent housekeeping standards in accordance with company policy Assist General Manager in developing a department-specific training program and handbook for new employees Assist management in updating of the Company Handbook/Operating Procedures Inventory/Deposits/AccountingFollow inventory standards and procedures to consistently conduct an accurate inventory Maintain and check POS for accurate inventory and report excessive discrepancies to General Manager Order and purchase equipment, supplies and ensure quality and timely delivery of servicesMaintain accurate inventory of all beer, wine, N/A beverages, and snacks; ensure orders are made for sufficient stock at all times Scan and e-file all vendor invoices, shipping receipts, and other receipts Updating the Delivery Tracker Track the number, type, and cost of items sold to determine which items may be unpopular or less profitable and report monthly to the General Manager Oversees the cash drawer and reservations to ensure employees are fairly charging each guest and looks for discrepancies, shortages, and overages Prepares, record, and take weekly deposits to the bank Maintain adequate change in drawer and safe Complete weekly tip report and distribute credit card tips to employees Guest RelationsCheck personal @hotelmccoy email frequently each work day, within a 24-hour turnaround time (unless OOO). Ensure all customer emails forwarded from “hello@hotelmccoy.com” general email account are answered within 12 hours. Ensure all emails/text messages to the Front Desk are being handled and filed constantly throughout the day. Oversees OTA messages and “Guest Feedback” reports. Ensure all messages are answered in a timely manner and all negative guest feedback is addressed directly and immediately. Review Notes report each day to ensure media guests, special occasions, and room-add ons have been acknowledged and executed. Make certain employees are utilizing the Room Notes. Create and oversee tiered room blocks for events/weddings, etc. OperationsWork with the GM to ensure room availability is running efficiently Oversee the ADA room usage and availability Track and report pest issues to pest contractor; block rooms as neededCommunicate room and property maintenance issues with Maintenance Department; block rooms as needed. Make sure rooms are being used regularly and do not become stagnant.Monitors Hotel Tonight bookings and be certain they are entered Supports overall marketing efforts and offers input and suggestions Looks for and reports incorrect information on OTAs and external websites Creates, maintains, and oversees checklists for all departmentsRepresents the company in a professional manner at all times Responds to, assesses, and coordinates a response to property emergencies Maintains an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirementsAttends relevant staff meetingsAssist the Creative Manager & General Manager in the facilitation of quarterly all-staff meetingsAttend leadership courses by the company and maintains company core values Maintains a high level of cleanliness and safety in the work areaEnsure open lines of communication with staff, all departments, and upper management at all times via email, logs, meetings, etc., to ensure all needs of the hotel are met QualificationsEducation: Bachelor’s degree in Hotel/Restaurant Management, Business, Marketing, or equivalent experience or merit Experience: 2-3 years of related experience Passion: Interested & knowledgeable on trends in the travel and hotel industry SkillsEffective oral and written communication skillsKnowledge of a variety of computer software applications including GSuite & SlackGood analytical skills and decision-making ability Service orientedOutstanding leadership qualitiesMust be able to work independently and multi-task, prioritizing as appropriate Excellent time management skills Impeccable analytical skills, solution-based problem-solving and decision-making ability Full, open availability to work a varied weekly schedule Additional Details At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.This job description is subject to change, the company reserves the right to revise as needed.