Job Title: Home-Bases Hotel Reservations Coordinator
Location: Remote
Job Description:
As an Home-Bases Hotel Reservations Coordinator, you will play a key role in assisting customers with their hotel bookings and ensuring they have a pleasant and memorable stay. This role offers the flexibility of remote work, allowing you to work from home while gaining valuable experience in hotel reservations and customer service.
Responsibilities:
Reservation Management: Assist customers in making hotel reservations via online booking platforms or over the phone, ensuring accuracy and completeness of booking details
Customer Assistance: Provide friendly and professional assistance to customers, addressing inquiries, resolving issues, and offering guidance on hotel options and amenities
Booking Processing: Input reservation details into the booking system accurately and efficiently, ensuring all relevant information is captured and recorded
Availability Checks: Verify hotel availability for specific dates and locations, assisting customers in finding suitable accommodations based on their preferences and budget
Upselling Opportunities: Identify opportunities to upsell additional services or upgrades to enhance the customer's hotel experience, such as room upgrades, meal packages, or additional amenities
Problem Resolution: Handle customer complaints or concerns promptly and effectively, working to resolve issues and ensure customer satisfaction
Documentation: Maintain detailed records of customer interactions, reservations, and communications for reference and follow-up purposes
Collaboration: Coordinate with team members and hotel partners to facilitate smooth booking processes and ensure customer needs are met
Requirements:
Education: High school diploma or equivalent required. Additional education or training in hospitality or tourism is a plus but not mandatory
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members
Customer Focus: Genuine passion for providing exceptional customer service and ensuring customers have a positive booking experience
Attention to Detail: Meticulous attention to detail and accuracy in handling reservation details and customer information
Tech-Savvy: Comfortable using online booking platforms, reservation systems, and other software applications related to hotel reservations
Problem-Solving Skills: Strong problem-solving abilities and the ability to address customer concerns or issues in a timely and effective manner
Adaptability: Ability to work independently and adapt to changing priorities and customer needs in a fast-paced environment
Enthusiasm for Hospitality: Genuine interest in the hospitality industry and a desire to learn about different hotels, accommodations, and travel destinations
Benefits:
Remote work flexibility with the opportunity to work from home
Competitive pay
On-the-job training and opportunities for career advancement
Exposure to the hospitality and travel industry
Potential for travel perks and discounts
Join our team as an Online-Hotel Reservationist/Entry Level (Virtual) and be part of creating memorable travel experiences for customers around the world!
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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