Sky Consulting Inc.

Helpdesk Support Technician

This is a W2 Contract to hire role, No 3rd party . Sales recruiters do not apply or call.

6 months temp to perm

  • Shift timings* 9:00 AM to 6:00 PM (Mon to Fri)

Due to Nature of work and confidentaility client wants US Citizens only.

Candidates must have the following knowledge and reflect on resume:

  • Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve.
  • Troubleshooting user account access for existing team members.
  • Troubleshooting select application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.
  • Run out access management requests for new hires being onboarded by the line of business.
  • Familiarity with AWS workspaces or virtual machines a plus.
  • Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.
  • Technical aptitude to learn and support user applications.
  • Formal programming knowledge or experience (e.g. Python, C++, Java) or scripting (javascript) preferred.
  • Provide technical assistance to user community for workstations, desktop applications and scanning equipment.

There is no extensive lifting, walking or standing.

Manager will review resumes and be seeking o Technical specialist capabilities – beyond just MS-Office skill-sets. Experienced Technical Service Desk skills or formal MIS degrees preferred
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Staffing and Recruiting

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