Datacore Consulting

Help Desk Technician Tier I

Datacore Consulting Middleburg Heights, OH
Datacore Consulting

Help Desk Technician Tier I

Datacore Consulting Middleburg Heights, OH
3 weeks ago 25 applicants

See who Datacore Consulting has hired for this role

Job Description

JOB DUTIES AND RESPONSIBILITIES:

  • Manage Active Directory including but not limited to user creation, deletion, permissions, and password resets
  • Ensure prompt response and escalation for all system outages/issues, providing updates to management and end users
  • Onsite visits with Clients to repair, diagnose, and correct PCs, laptops, scanners, printers, copiers, and other devices
  • Configuration of new computers and applications for deployment
  • Provide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and other devices
  • Support productivity applications such as Microsoft Office, Quickbooks, etc
  • Service printer and copier issues such as driver updates, driver installation, scan to file and email
  • Create and track tickets related to issue, escalations, and resolutions using ConnectWise Manage
  • Perform maintenance of client computers as scheduled
  • Document changes made to computers or infrastructure
  • Facilitate troubleshooting by representing the client while working with third party vendors
  • Troubleshoot network systems using familiar methods such as ping, trace route, nslookup, telnet and other tools
  • Provide excellent customer service

REQUIREMENTS:

  • HS Diploma or Equivalent
  • Help Desk experience preferred, but not required
  • Must be able to pass all required background checks successfully
  • Strong knowledge and familiarity of computer hardware/software and network technology
  • Creative problem-solving skills
  • Excellent oral and written communication skills
  • Customer Service Oriented
  • Other duties as assigned

Offer

We offer an opportunity to grow professionally in an IT environment. In addition, we offer testing materials and tests for IT Certifications. We operate within a small, open, and more informal styled organization where strong motivation and independent work ethic is strongly supported. Compensation is based on salary; however, additional opportunities are available through project work, client hardware upgrades, and continued education opportunities.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Information Technology & Services

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