Help Desk Technician

Job Title: Help Desk Technician

Job Location: Draper Utah 84020

Onsite Requirements:

• High School Diploma (AS Degree is preferred)
• Hardware/Software Troubleshooting (Including OS's and applications)
• Basic Networking (A Huge Plus)

Job Description:

Responsibilities:

• Respond to client and employee technical support requests via phone, email, or
  in-person
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Escalate complex issues to senior technical staff as necessary
• Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
• Provide basic training and support to clients and employees on commonly used software applications
• Maintain accurate documentation of technical support requests and resolutions
• Collaborate with other technical staff to identify and implement process improvements
• Participate in after-hours on-call support rotation as required

Requirements:

• High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
• Proven experience in a technical support role
• Strong understanding of computer hardware and software, including operating systems and applications
• Familiarity with basic networking concepts and protocols
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Willingness to work flexible hours as needed, including evenings and weekends
• Customer service-oriented attitude

Physical Demands:

• The Help Desk Technician may be required to lift to 50 pounds and stand or sit for extended periods of time.

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **