Help Desk Support Technician

Job Title: Service Desk Support (tier 2)

Location: Billerica, MA 01821 (onsite Monday-Friday)

Duration: long term ongoing Contract

Pay Rate: $25/hr - $27/hr on W2 (Full Benefits: health, dental, vision, & 401k eligibility)

Must Haves

• 2+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems
• Experience in supporting Windows and Office 365
• Ability to provide tier 2 application support and password resets
• Ability to troubleshoot tier 2 hardware and software issues

Day to Day

A life science client of Insight Global is looking for an Associate Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating system, Office365, and ServiceNow is preferred.

Key Responsibilities:

Act as the face of IT to the user population, providing excellent customer service over the phone, email, and in person.

Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems.

Become a subject matter expert on one or more internal systems/applications and own the internal documentation and vendor relationships.

Use strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.

Participate in regular support on-call rotation and work occasional evening/weekend hours to participate in after-hours systems changes.

Compensation:

$25/hr. to $27/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.