Guest Experience / Owner Relations Manager
Guest Experience / Owner Relations Manager
Better Talent
Breckenridge, CO
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Company Overview
About SkyRun:
SkyRun Breckenridge is locally owned and operated in beautiful Breckenridge Colorado. Nationally, SkyRun manages over 1,000 vacation homes for homeowners across the U.S. with local SkyRun owners ensuring those owners get the care, attention and partnership they deserve and demand while guests enjoy vacation homes managed by professional, local and committed owners. Locally, our team serves owners and guests in Breckenridge, Blue River, and unincorporated Summit County. Our boutique service delivers boutique services with big brand results. If you're energetic, entrepreneurial, and want to join a company where you can grow your career then you're exactly who we want on our team!
Why SkyRun?
SkyRun is an Inc 5000 award winner, is locally operated by a seasoned executive and vacation homeowner and we want and need your team spirit and determination to help us grow our business. In return, we’ll help you grow your career. You'll have the support and guidance of an award-winning local and national team while you firmly plant the SkyRun flag in the ground in Breckenridge Colorado.
Position Summary
The Guest Experience and Owner Relations Manager is responsible for overseeing the overall experience of guests and maintaining strong, positive relationships with property owners. This role ensures that guests have a seamless and enjoyable stay, while property owners receive excellent service and support. The ideal candidate will be a customer service enthusiast with strong communication skills and a knack for problem-solving.
Responsibilities
Key Responsibilities:
Guest Experience Management
Requirements:
Annual Salary: $60,000 - $72,000
Benefits
Bonus Details:
About SkyRun:
SkyRun Breckenridge is locally owned and operated in beautiful Breckenridge Colorado. Nationally, SkyRun manages over 1,000 vacation homes for homeowners across the U.S. with local SkyRun owners ensuring those owners get the care, attention and partnership they deserve and demand while guests enjoy vacation homes managed by professional, local and committed owners. Locally, our team serves owners and guests in Breckenridge, Blue River, and unincorporated Summit County. Our boutique service delivers boutique services with big brand results. If you're energetic, entrepreneurial, and want to join a company where you can grow your career then you're exactly who we want on our team!
Why SkyRun?
SkyRun is an Inc 5000 award winner, is locally operated by a seasoned executive and vacation homeowner and we want and need your team spirit and determination to help us grow our business. In return, we’ll help you grow your career. You'll have the support and guidance of an award-winning local and national team while you firmly plant the SkyRun flag in the ground in Breckenridge Colorado.
Position Summary
The Guest Experience and Owner Relations Manager is responsible for overseeing the overall experience of guests and maintaining strong, positive relationships with property owners. This role ensures that guests have a seamless and enjoyable stay, while property owners receive excellent service and support. The ideal candidate will be a customer service enthusiast with strong communication skills and a knack for problem-solving.
Responsibilities
Key Responsibilities:
Guest Experience Management
- Oversee the check-in and check-out processes to ensure a smooth experience for guests.
- Respond promptly to guest inquiries, complaints, and requests, both pre-arrival and during their stay.
- Implement and monitor guest satisfaction surveys to gather feedback and improve service quality.
- Coordinate with housekeeping and maintenance teams to ensure properties are clean, well-maintained, and fully equipped.
- Develop and maintain guest information guides, including local attractions, dining options, and property instructions.
- Manage on-site guest support services, including welcome packs, transportation arrangements, and special requests.
- Serve as the primary point of contact for property owners, addressing their concerns and providing regular updates on property performance.
- Conduct regular property inspections and coordinate maintenance and repairs as needed.
- Prepare detailed reports for owners, including occupancy rates, revenue, and guest feedback.
- Work with the marketing team to optimize property listings and enhance booking rates.
- Advise owners on market trends, pricing strategies, and property improvements to maximize their investment.
- Organize and facilitate owner meetings and property reviews.
- Train and mentor team members on customer service best practices and company policies.
- Schedule and manage the guest experience team to ensure adequate coverage and responsiveness.
- Collaborate with cross-functional teams, including marketing, sales, and finance, to align strategies and achieve company goals.
- Develop and implement standard operating procedures to improve guest experience and owner satisfaction.
- Utilize property management software to streamline operations and enhance communication.
- Monitor industry trends and competitor practices to stay ahead in delivering superior service.
Requirements:
- Hospitality Management Experience, Business Administration, or related field.
- 3-5 years of experience in a hospitality or property management role
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in property management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- A customer-centric mindset with a passion for creating memorable experiences.
- Experience with short-term rental platforms such as Airbnb, VRBO, or Booking.com.
- Knowledge of local vacation rental market and trends.
Annual Salary: $60,000 - $72,000
Benefits
Bonus Details:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long term disability insurance
- Short term disability insurance
- Wellness programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
Hospitality
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