Operations Manager

Overview

As the Operations Manager, you will plan, organize, coordinate and direct growth, operations and programs to maintain short and long term financial and organizational viability, while fulfilling commitments to customers.

Responsibilities

• Responsible and accountable to drive and deliver to annual Operational Plan commitments
• Lead the overall organization through a cadence of setting budgets, hitting targets, closing customer deals, growing revenue, increasing profitability, developing teams, managing safety and quality.
• Lead a culture focused on continuous improvement in the areas of operational excellence, colleague engagement, being a zero-injury workplace, and delivering sustainable results.
• Train, supervise and direct team, communicate goals and objectives, provide direction, motivation and engagement to colleagues.
• Create and maintain a learning environment that promotes teamwork, coaching and cooperation.
• Manage and growing staffing levels and ensure proper skill sets to achieve goals while implementing strategies to improve on the sites engagement results.
• Responsible to work effectively with location support functions and systems including Quality, Safety, Security, Finance, Human resources, Business Improvement, and Service Excellence. Lead and inspire a culture of safety first.
• Develop and execute short- and long-term business plans and strategies to include operational goals, equipment needs, innovative operational and client solutions aligned with staffing for the location.
• Work in conjunction long term group growth goals, develop and implement strategies based on geographic business industry knowledge, changing market conditions, technical capability and expertise, and capital expenditures.

Skills / Qualifications

• 2+ years’ management experience managing an enterprise with at least 5 employees
• Strong critical thinking skills with the ability to proactively identify financial challenges, analyze available information and identify innovative solutions.
• Strong customer engagement experience with both direct contact with customers and leading an organization to best serve customers.
• Must be able to effectively trouble shoot and resolve day to day business challenges. Involve cross-functional team members in resolving matters that impact them. Work towards cross-functional “win-win” solutions.
• Must have a strong ability to partner (changed from coordinate) with other colleagues and departments (e.g., Operations, Sales, Marketing, Legal, Human Resources, Finance)
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Excellent oral and written communication skills, with the ability to with the ability to effectively articulate and present ideas to a variety of internal and external stakeholders.