General Manager

Job Title: General Manager, US

Location: Orlando

Role Purpose:

We are seeking a dynamic and strategic General Manager to drive business growth and manage operations across the US territory. This role involves total ownership of the territory, ensuring profitability and leadership across various functional areas including sales, marketing, operations, finance, and customer service.

EposNow:

Epos Now is a leading fintech company, serving over 80,000 businesses across 75 countries in the payments and point of sale (POS) space. Our mission is to make commerce accessible to everyone. With a rapidly expanding customer base, we are growing our marketing department. At Epos Now, we foster an inclusive culture, providing each employee with a personalized progression plan to identify a clear and achievable career path for success.

Key Responsibilities:

Strategic Leadership:

● Develop and tailor global strategies to meet local market needs, including competitive analysis and customer segmentation.

● Identify and develop new market opportunities for geographic and product expansion.

● Enhance Epos Now's brand presence in the market by supporting marketing and C-level teams.

● Ensure compliance with local regulations, including data protection standards.

Operational Management:

● Full P&L responsibility, including budgeting and financial forecasting.

● Oversee supply chain processes to ensure efficient distribution and customer delivery.

● Spearhead initiatives to enhance customer satisfaction and retention rates.

● Forge strategic partnerships to drive business growth and customer reach.

● Foster a positive office culture that aligns with core business values.

Team Leadership:

● Recruit, train, and develop a high-performing local team.

● Collaborate with heads of other departments to ensure cohesive strategy execution.

● Establish and monitor key performance indicators (KPIs) for all operational facets.

● Handle and effectively mitigate any local crises.

Customer Service and Support:

● Manage the customer service center to reduce repeat contact, improve churn, and ensure faster trading for customers.

● Ensure high-quality training for customers to facilitate long-term success.

● Drive customer satisfaction through efficient service and support processes.

● Implement a robust customer retention strategy to minimize revenue churn.

Sales and Marketing Focus:

● Lead the sales team towards achieving sales targets through training and motivation.

● Maintain excellent relationships with key clients and address their needs.

● Launch and manage promotional campaigns effectively.

● Implement mechanisms for collecting and analyzing customer feedback to inform business strategies.

Innovation and Technology:

● Promote the adoption of Epos Now technology to foster sales and loyalty.

● Stay abreast of technological advancements to enhance operational efficiency and customer satisfaction.

● Conduct competitor research to drive improvements in marketing strategies and product roadmaps.

Performance Metrics:

● Achieve or exceed targets for MMR & ARR growth, LTV/CaC, net adds, payment net

adds, and churn percentage.

● Ensure compliance with KYC process and regulatory requirements.

● Maintain high customer satisfaction and NPS scores.

Qualifications:

● Proven experience in a strategic leadership role within a similar industry.

● Strong understanding of local market dynamics and regulatory requirements.

● Exceptional leadership and team-building skills.

● Excellent financial acumen with P&L management experience.

● Strong customer service orientation and experience in managing customer support functions.

Benefits:

● 401k

● 25 days PTO (including federal holidays)

● Medical Insurance inc dental and eye care

● Company events

● Employee Assistance Program

● Retail Discount

Interested? Please apply below with a resume and covering letter, should you be shortlisted one of the team will be in touch to arrange an informal screening