General Manager

Fair Grounds Race Course & Slots, the nation’s third-oldest racetrack, has been in operation since 1872. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility with sportsbook; a thoroughbred horse race track; and 15 off-track betting parlors that offer video poker and HHR games throughout southeast Louisiana.

The General Manager will ensure efforts to grow positions of all Fair Grounds Race Course & Slot amenities as premiere operations for off-track betting, sportsbook, slots & HHR gaming, horseracing, entertainment, and dining in the New Orleans market. Responsible for the successful operation of all on-site activities at all locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide oversight of off-track betting, slots & HHR gaming, racing, and non-gaming departments to ensure the most efficient and profitable operation while maintaining the highest standards of compliance, quality, and service.
• Establish and administer procedures pertaining to the proper coordination of all operating activities with special emphasis on regulatory compliance, safety, employee relations, guest relations, internal controls, and the security of company funds and assets.
• Maintain an updated knowledge of Gaming Laws/Regulations applicable to areas of responsibility.
• Supervise and direct the day-to-day operations through assigned department leaders; counseling, guiding, and instructing them in the proper performance of their duties.
• Inspect and review all operations, confer with directors, managers, and supervisors as required to assure efficient utilization of workforce and facilities.
• Control expenses in all departments.
• Develop and maintain employee culture, professional development, morale, and engagement.
• Plan, develop and implement revised procedures to improve the efficiency and profitability of operating areas.
• Be aware of competitive operations (internal practices, gaming procedures, promotions) and recommend appropriate action in accordance with a sound marketing plan.
• Responsible for employee satisfaction in all departments, working closely with Human Resources and taking corrective action as needed.
• Monitor financial performance of all areas against planned performance, taking action to improve performance where necessary.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Uphold the highest personal and professional ethical standards and motivate others to do the same.
• Ensure that all assigned departments are staffed with competent team members who have the skills & aptitude to meet our standards of excellence.
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Sound understanding of gaming regulations and compliance requirements.
• Financial acumen and budget management skills
• Proven problem-solving and decision-making skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Planning and organizational skills to include data analysis and metrics reporting.
• Exceptional communication and negotiation abilities
• An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment.
• Proficient in Microsoft Office Suite
• Ability to work irregular hours, including evenings, weekends, and holidays.
• Elevated level of integrity and professionalism
• Advanced interpersonal skills
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to work calmly in difficult, high pressure and high stress situations.
• Ability to communicate clearly and persuasively.
• Sound business judgment and determination.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration or related field.
• MBA preferred.
• Casino General Manager experience preferred.
• Experience in the gaming industry, with a proven record of successful team member engagement.
• Strong leadership and people skills, with the ability to motivate and inspire teams.
• Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in this work environment is usually moderate.
• Churchill Downs Incorporated reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Equal Opportunity Employer