WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.
About The Role
WNDR is seeking a dynamic and experienced Floor Manager to join the team! Reporting to the General Manager, this person will play a pivotal role in ensuring the smooth operation of our museum, lounge and retail shop.
This person should be a team leader, problem-solver and innovator who is passionate about hospitality and exceptional WNDR experiences
Essential Functions
Opening and closing duties
Monitoring and enforcing break schedules to ensure compliance with labor laws, company policies and seamless internal operations
Liaises with Assistant General Manager to solve complex issues
Leads by example when reenforcing our service focus to assist in creating memorable guest experiences
Stepping in to cover any position when necessary
Assist guests with ticketing issues, rebookings, exchanges, refunds and Guest of the Day comps
Manages the location’s email inbox
Acts as the first line of defense to resolve guest issues
Coordinates with General Manager to book group tickets
Authorize discounts at the box office, lounge and retail store
Serve as a WNDR museum knowledge expert
Solicit feedback from guests and team members to continually improve the guest and employee experience
Leads training sessions for new team members
Help identify top performers to provide developmental opportunities to support career growth
Help identify under-performers to provide coaching
Show proactive initiative to mentor team members and ensure their success
Leads by example, with high visibility, demonstrating values of Unreasonable Hospitality.
QUALIFICATIONS & PHYSICAL REQUIREMENTS:
(with or without accommodations)
Previous experience in a leadership role within the hospitality, retail or entertainment industry preferred
Enthusiasm for the WNDR brand and ability to represent WNDR with professionalism and integrity.
Interpersonal skills and ability to communicate clearly, with both empathy and authority with a diverse team of all races, orientations, genders, and backgrounds
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of basic technical troubleshooting preferred.
Flexible schedule, including evenings, weekends, and holidays.
Mobility: This position involves both active and stationary activities, including: standing, reaching, kneeling, climbing, using a ladder and maintaining balance while walking.
Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 50 pounds.
Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.
A passion for delivering exceptional guest experiences and fostering a positive team environment
At WNDR, we are passionate about finding self starters who can help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.
WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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