Director Patient Access Operations, Miami Cancer Institute, FT, 9A-5:30P

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we’re excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.

Description

Leads implements and manages operational initiatives in support of all Baptist Health practices. Facilitates meetings with diverse groups of stakeholders, providing strategic analysis and assessments for clients, leaders, or Revenue Cycle counterparts. The Patient Access Operations Director is a cross-functional leader who oversees relevant Patient Access leaders/departments, including metrics, KPIs, budget development, process improvement, personnel issues, etc. Interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to senior executives. Must have a command of organizational agility, be collaborative and assertive, and have experience working to complete projects across various departments, entities, and specialties. Provides creative and strategic foresight to plan effectively for healthcare industry trends and react to unforeseen changes. Collaborates with product line leaders and executives to enhance operational effectiveness and efficiencies for optimal financial and patient experience outcomes. Practices the BHSF philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

Master‘s Degree in Healthcare preferred with a minimum of 6 years of experience in healthcare, preferably in Rev Cycle management, including a minimum of 5 years of Leadership experience in a multi-hospital/physician system is required. In lieu of a Master‘s Degree, a minimum of 8 years of experience in healthcare, preferably in Rev Cycle management, including a minimum of 7 years of leadership experience in a multi-hospital/physician system, is required. National Association of Healthcare Access Management, American Association of Healthcare Administrative Management, or Healthcare Financial Management Association certification is preferred. Creative foresight is essential to plan effectively for healthcare industry trends & react to unforeseen changes. Strong leadership, analytical, critical thinking, problem-solving, communication, & interpersonal skills. Ability to work in a fast-paced environment under tight deadlines. Able to work & collaborate with multiple stakeholders. Assists with the development of broad system standards for Patient Access functions to maximize efficiency/cost-effectiveness. Experience with supporting/implementing large-scale enterprise-wide system initiatives. Fosters & exemplifies high ethical standards & strategic practices to enhance the organization's success. Articulates knowledge & understanding of organizational policies/procedures/systems. Bilingual English, Spanish/Creole.

EOE