Position Overview: We are seeking a strategic and results-driven Director of Operations to oversee our multi-site operations and ensure the seamless delivery of membership-based services. The Director of Operations will play a pivotal role in driving operational excellence, optimizing efficiency, and enhancing the overall member experience across all locations.
Responsibilities:
Operational Leadership: Provide strategic direction and leadership to ensure the effective operation of all sites, including membership management, facility maintenance, and service delivery
Process Improvement: Identify opportunities to streamline operations, optimize processes, and improve efficiency to drive cost savings and enhance productivity
Quality Assurance: Establish and maintain quality standards and ensure compliance with company policies, procedures, and regulatory requirements across all locations
Team Management: Lead and develop a high-performing operations team, providing guidance, coaching, and support to drive performance and achieve operational objectives
Member Experience: Drive initiatives to enhance the member experience, including developing and implementing service standards, training programs, and feedback mechanisms
Financial Management: Collaborate with finance and accounting teams to develop and manage operational budgets, forecast expenses, and monitor financial performance
Vendor Management: Oversee vendor relationships and contracts, negotiate terms, and ensure vendor performance meets company standards and expectations
Risk Management: Identify and mitigate operational risks, implement controls, and develop contingency plans to ensure business continuity and minimize disruptions
Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence, fostering a collaborative environment focused on achieving operational excellence and exceeding member expectations
Collaboration: Work closely with cross-functional teams, including marketing, sales, customer service, and technology, to align operational strategies with business goals and objectives
Qualifications:
Bachelor's degree in business administration, operations management, or a related field; MBA preferred
5+ of progressive experience in multi-site operations management, preferably in a membership-based organization
Strong leadership skills with a proven track record of building and leading high-performing teams
Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making and process improvement
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Strategic mindset with the ability to translate business goals into actionable operational plans and initiatives
Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment
Experience working with membership management systems or CRM platforms is a plus
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Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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