Director of Operations

KLUS is a growing company that designs and manufactures innovative LED lighting solutions. Our underlying idea is to create high quality, modular component systems to integrate flexible LED circuits into everyday living space in order to meet the high expectations and needs of our customers.

We are currently seeking a result driven Director of Operations to join our growing business in the North American market. Director of Operations’ role would be to manage day-to-day operations and to play a crucial role in supporting business growth by putting efficient workflows in place to maximize a company’s productivity and performance.

We are looking for a member of our leadership who will develop long-term operational strategies, working closely with management to meet company objectives and take part in bringing the company to the next level. 

Job Responsibilities:

• Develop, implement, and monitor day-to-day operations and processes to assure business growth and execution of established strategies
• Implement policies and procedures that will improve day-to-day operations
• Manage day-to-day operations in the 60,000 SQ FT facility to assure smooth business workflow and progress  
• Direct action across the organization and managers to improve efficiency and cost optimization
• Communicates and explains new directives, policies or procedures to managers, explain changes, answer questions and maintain morale
• Leads coordination and integration of efforts among operations, sales, manufacturing/warehouse, customer service to produce smoother workflow and more cost-effective business processes
• Projects a positive image of the organization to employees, customers, industry and community
• Work closely with management to build effective teams and to establish and maintain a trusting, inclusive, and productive environment
• Oversee customer support process and organize them to enhance customer satisfaction
• Manage relationships/ agreements with external partners, and vendors to make decisions regarding operational activity and strategic goals
• Manage procurement and resource allocation
• Manage IT needs/ activities of the business’s IT infrastructure, systems, services to assure smooth work flow for the business and its users
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Review company documents regarding communication and productivity, working with
• management to implement hiring procedures and communicating with upper management to improve company operations
• Oversee important internal company events and work with different departments to coordinate effectively and successfully.
• Performs other related duties as assigned

Required Qualifications:

• Master’s degree in Business Administration preferred
• Extensive and diversified background with at least 7 years of related experience
• Superior managerial and diplomacy skills
• Advanced skills with spreadsheets, databases and data query
• Excellent verbal and written communication and interpersonal skills
• Excellent organizational, decision making, problem solving and analytical skills
• Proven experience building, mentoring, motivating and leading high performing teams and attracting/ retaining top talents.
• Highly self-motivated