Director of Ecommerce

About Xenon Arc

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

The Director of Ecommerce is responsible for defining and implementing ecommerce platform strategy to meet customer needs and scaling the ambitions of the Company. Our customers are primarily B2B in the industrial and food ingredients markets globally. You will be responsible for implementing capabilities needed on the Adobe commerce platform to drive customer engagement, growth, adoption, and insights. Experience managing project resources and collaborating with the digital marketing team in a fast-paced environment is required.

FLSA Classification

Exempt

Reports to

Chief Digital and Information Officer

Essential Job Duties

• Manage a team (internal and partner staff) of product managers, solution architects, designers, and developers.
• Contribute to developing our ecommerce strategy in the B2B space, identify new opportunities, and create a shared vision throughout the organization to foster agreement on the importance and sequencing of product features.
• Own the ecommerce roadmap and provide stakeholders visibility on progress.
• Collaborate with client-facing sales teams and digital marketers to drive high levels of customer engagement and drive conversations.
• Integrate commerce orders across storefronts with backend Microsoft D365 F&O through APIs.
• Maintain the integrity of product data, pricing, stock levels, and digital assets on the platform.
• Manage platform enhancements and user security in line with corporate policies and best practices.
• Monitor the site for superior customer experiences and respond quickly to any issues that may arise on the site.
• Drive user adoption on the ecommerce platform by working with stakeholders across the organization.
• Perform demos on core capabilities of the platform with clients and prospective clients.
• Listen to client and customer feedback on the ecommerce platform and work to improve the site to meet expectations.
• Encourage a design culture in which customer feedback and user research are included throughout the course of the platform build.

Basic Qualifications

• Experience implementing Adobe Commerce (formerly known as Magento 2.0) for a B2B merchant, required.
• Hands-on experience serving as engineering lead on previous projects, required.
• Good understanding of shopping cart development with shipping, and Payment Gateway Integrations for E-commerce websites.
• Experience scaling and improving customer experience on global commerce sites (EU and NA).
• Solid understanding of front-end development technologies such as MERN and PHP.
• Strong sense of ownership and the capacity to act quickly when faced with website or platform issues.
• Experience leading cross-functional Agile Scrum teams.
• Self-driven, willing to take accountability, follow through, able to tackle difficult issues, and able to deliver on promises.
• Excellent communication, presentation, and white-boarding skills.
• Leadership and organizational skills.
• Effective problem-solving and analytical skills.

Preferred Qualifications

• Bachelor’s and/or master's degree in computer science, or related field.
• 5+ years of experience in ecommerce platform operations (Adobe Commerce / Magento 2.0).

Benefits

• We offer competitive benefits; 100% paid medical, dental, and vision for employees, a 401k with company match, free parking, and paid vacation, sick, and holidays!

Location & Commitments

• Full-time, permanent
• Reports to office HQ in Bellevue, WA or Bensenville, IL
• Work Schedule: 4 days in office, 1 day work from home

Physical Demands

• Must be able to remain in a stationary position.
• Must be able to operate a computer.

Travel Required

• Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.