Director of Catering & Events Services

• Positioning the Resort in the luxury events and social market for an extraordinary debut
• Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction
• Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations
• Developing and maintaining a sales-oriented office that synergizes with the hotel’s sales and marketing efforts
• Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes
• Meeting revenue and profitability targets through innovative sales activities and event experience enhancements
• Proactively addressing guest concerns with professionalism and efficiency
• Maximizing profitability through effective space utilization, accurate forecasting
• Contributing to recruiting, training, and developing Events and Catering Sales Staff
• Collaborating on and executing catering promotions to drive revenue and enrich guest experiences
• Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting
• Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery

• Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling
• Personally, overseeing groups during their stay to fulfill contractual obligations
• Participating in annual hotel marketing plan and budget development
• Identifying and developing potential candidates for future promotions
• Representing the hotel at social events in a professional capacity as needed
• Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus
• Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services

• Minimum of five (5) years of experience in wedding planning, social catering sales, and conference services within a Full-Service Luxury environment.
• Must have worked with high-profile clients and demonstrated Catering Sales Leadership for at least two (2) years.
• Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases
• Proven track record in market penetration and segment development
• Strong organizational and analytical skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and relevant Sales systems; CI/TY experience preferred
• Effective communication skills in English; proficiency in a second language desirable
• Ability to work collaboratively in a team and maintain confidentiality
• Sound judgment and decision-making skills
• Self-motivation and dedication to exceptional customer service