LOCATION: Hybrid in New York City or Remote in Jacksonville metro area
SALARY: $160,000 - $200,000 (based on NYC, will be adjusted for geo)
The Role:
As the leader of our Canoe Data Operations Team, the Data Operations Director will own accountability for the accuracy and timely delivery of data, processes and Managed Services through our onshore and offshore teams. Accuracy and flawless execution of the Canoe processes is of the highest of priority. You will also work closely with Product and Client Operations leadership to improve automation where possible and to ensure the security of the data.
What You’ll Do:
Strategy: Build and own the capacity models of all Data Operations Services.
Own Quality: Take charge of ensuring the highest standard of output for the data operations teams.
Advocate for Standards: Champion of best practices, perform quality checks and drive the standard of practice to ensure a culture of excellence and consistency
Derive Insights: Performs analysis on data trends to identify root causes of problems and enable effective resolutions
Continuous Improvement: Identifies technology and process improvements to efficiently and effectively process data
Offshore Partner: Own the relationship and processes that our offshore partner executes.
What We’re Looking For:
Strategic thinker that strives for quality, efficiency and customer outcomes
Proven experience in leading service delivery at a Director or above level
Proven experience leading offshore teams
Prior people management experience
Proven experience working on complex projects within a fast-paced software development environment
Strong attention to detail, excellent time management, and exceptional organizational skills
Deadline-oriented and a proven ability to self-manage in a remote / hybrid work setting
Strong communication, presentation, and interpersonal skills
Prior experience refining operating processes and planning product development
Comfortable with ambiguity and uncovering answers to complex product development questions
What You’ll Get:
Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend + wifi reimbursement
Employee Assistance Program
Gym reimbursement
Education assistance
Parental Leave
Commuter benefits
Our Values:
Client First —> Listen, and deliver client-centric solutions
Be An Owner —> Take initiative, improve situations, drive positive outcomes
Excellence —> Always set the highest standard for yourself and others
Win Together —> 1 + 1 = 3
Who We Are:
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Seniority level
Not Applicable
Employment type
Other
Job function
Management and Manufacturing
Industries
Financial Services
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