Director-Clinical Education and Training (Full-Time Remote, North Carolina Based)

The Director of Clinical Education and Training is responsible for the development, implementation, delivery and management of clinical education programs for Alliance Health Plan. This role is accountable for overseeing the development and implementation of course content and curriculums to train and update skills and knowledge of clinical staff. This includes the educational components of care management orientation and clinical competencies related to care management delivery.

The aim of this role is to develop a competent, efficient, and productive clinical facing workforce comprised of employees who are fully engaged in performing their responsibilities. This position will facilitate inter-departmental workgroups and interact with various stakeholders to ensure all course material is aligned with Alliance’s standards and all the regulatory and contractual requirements.

This is a full-time remote position. The successful candidate must reside in North Carolina and be willing to come onsite for meetings at the Home office (Morrisville, NC) as needed.

Responsibilities & Duties

Program Development, Implementation and Monitoring

• Design and implement clinical education strategies to enhance and optimize learning experience for clinical staff
• Create methodology for skills and competencies assessments and gap mitigations for clinical staff
• Spearhead the process for obtaining CEU accreditation for the organization; maintains all the necessary requirements related to the accreditation
• Assure alignment between trainings curriculum and contractual, regulatory and legal requirements
• Collect and analyze data from stakeholders to determine best practices for education programs
• Provide input to strategic decisions that affect the functional area of responsibility
• Proactively identifies risks and gaps and facilitates mitigations, resolution, tracking, and communication strategies to stakeholders and cross-functional leadership
• Ensure trainings includes opportunities for participants to actively engage in the training process
• Design trainings that are usable and accessible
• Evaluate trainings, and use the evaluation results to drive improvements
• Oversee the clinical learning management system as necessary
  
  

Communication and Support

• Provide follow-up support to training participants
• Create standardized documents based on departmental needs and trainings, aligned with Alliance’s established standards
• Ensure that trainings provides participants with an opportunity to assess what they have learned
• Creates, maintains, and controls a library of educational slides and resources
  
  

Project Management

• Project manage multiple initiatives by defining the scope, risk identification, resource allocation, cost-benefit analysis and facilitation based on established project management techniques
• Develop, maintain, and monitor a process for tracking proper version control of all educational materials
• Will resolve escalated issues arising from operations and requiring coordination with other departments
  
  

General

• Perform employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
• Provides oversight and day-to-day guidance to staff in the department
• Oversee the department’s compliance with legal and compliance policies, guidelines and standard
• Ensure that the department staff maintains their certifications requirements as necessary to their role
• Provide input into developing the budget
  
  

Minimum Requirements

Education & Experience

Bachelor’s degree in healthcare, education or related field and five (5) or more years experience with academic programs, including a minimum two (2) years in an integrated health care environment. Adult learning/education and Integrated health plan experience is required.

• Master’s degree in healthcare, education, or related field strongly preferred
• Lean Six Sigma Certification preferred
  
  

Knowledge, Skills, & Abilities

• Adult learning/adult education methodology and experience
• Experience in a fast paced, integrated health care environment
• Experience with an array of educational technology and active learning methodologies including learning management software (LMS)
• Expert in Microsoft Office Suite
• Excellent verbal and written communication skills
• Proven ability to lead by influence
• Managerial experience
• Highly self-directed, reliable and accountable
  
  

Salary Range

$98,800.00-$128,440.00/Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Short and Long and Short Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility