Pacer Staffing LLC

Desktop Support Specialist

Pacer Staffing LLC Irvine, CA
Pacer Staffing LLC

Desktop Support Specialist

Pacer Staffing LLC Irvine, CA
3 months ago 42 applicants

See who Pacer Staffing LLC has hired for this role

Job Title: Desktop Support Specialist

Location: Irvine CA

Duration: 9Months

Summary

The main function of a Desktop Support Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Work with Network, IS, Endpoint team to keep machines updated on policies and on network.
  • Report all workload through tickets in ServiceNow.
  • Troubleshoot complex connectivity issues with other IT teams.
  • Support printer connectivity.

Qualifications

  • HS Diploma
  • 5-7 years’ experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Medical Equipment Manufacturing

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