Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.
Best Regards,
RESUME@NOBLESOFT.COM :: Phone (972) 845 8400
USA :: México :: India :: UK
www.noblesoft.com :: Fax : (972) 845 8053
Inc500 :: Fastest Growing 500 Private Companies in USA
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Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Software Development
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