INAMAX Powered by Ultra is a family of companies that bring innovative, entertaining experiences to retail.
Ultra is a Class B Master License Holder and a provider of Coin Operated Amusement Machines (COAM) to businesses throughout Georgia. Ultra is an exclusive provider of Titan, a reloadable Player Card System that enhances the player experience and reduces friction for the retailer.
INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.
Position Summary
Our Customer Success Representative’s primary responsibility is to ensure the company meets or exceeds sales expectations with each assigned account location within their territory. ACustomer Success Representativeis also responsible for developing and maintaining strong customer relationships, connecting with key business executives and stakeholders, and preparing sales reports. This role will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including product development, operations, and service departments) to improve the customer experience.
This position will require frequent travel throughout Georgia.
Key Responsibilities
Actively manage and grow account revenue for assigned accounts in your territory, as this will include a pre-existing customer base
Establish executive-level relationships within your assigned accounts
Maintain regular account contacts to ensure positioning and alignment of INAMAX products and services
Maintain customer satisfaction and serve as the primary point of contact for any customer service issues that arise
Be an expert problem solver and assist with challenging client requests or issue escalations as needed
Train customers and players on products/equipment as needed
Prospect new opportunities, through referrals and net-new locations
Understands regional market dynamics, can identify market trends, and adapt engagement strategies
Advocate for and own the customer and player experience, including challenges with current solutions and vendors/partners
Maintain accurate records in our CRM database by making updates or changes daily
Monitoring actual performance against the strategic Account Growth Plan objectives by initiating, overseeing, and following through on proposed solutions for each account’s needs
Clearly communicate the progress of monthly/quarterly performance and initiatives to internal and external stakeholders
Other sales responsibilities as necessary
Qualifications & Experience
Bachelor’s degree or equivalent experience
1+ years of account management, customer success, customer service, or field sales experience with a track record of success
Excellent written and verbal communication skills. Must be a good listener, presenter, and genuine person
Excellent team player with an opportunistic attitude
Capable of analyzing data and formulating suggestions to help increase account revenue growth
Proven ability to influence cross-functional teams without formal authority
High Proficiency in Microsoft Office Suite, Microsoft Teams, and CRM software (e.g., Salesforce is a plus)
Must have a valid Georgia driver’s license and clean driving record to drive a company vehicle
Language
Other language(s) is highly preferred (i.e., Hindi, Spanish, Korean, etc.)
Benefits
Employee-centric culture
Competitive base salary plus commission
Company car & company phone
Merit increases
Full benefits package (medical, dental, vision, etc.) with employer contribution
PTO: up to 20 days + holidays
401K with company match
Opportunity for growth and development
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Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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