Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
Will train on new business applications and be prepared to support upcoming system implementations.
Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
Learns existing business applications, how they interact with other applications and provides timely support to end users.
Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.
Requirements
Education and/or experience equivalent to an Associate Degree in Business
Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
Certified Help Desk Professional preferred.
HIPAA certified preferred.
Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Information Technology & Services
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