Customer Insights Data Analyst
Remote
Customer Insights Data Analyst
PH and Video
12+ Months
Customer Insights Data Analyst
PH and Video
12+ Months
- Work on high-priority/value use-cases such as contracting experience, digital surgery, returns, and disputes
- Process and analyze data to derive actionable insights, while also understanding and optimizing data sources and systems integration
- Collaborate with cross-functional teams to report findings and drive strategic decision-making
- Engage in front-end engineering and visualization to deliver insights effectively, using tools such as Qualtrics (strongly preferred), or similar platforms
- Interface with the data science team, utilizing SQL
- Familiarity with real-time customer journey management software, such as Cemantica, is desirable
- Strong analytical skills, with the ability to process both quantitative and qualitative data
- Experience with customer journey management software, preferably Cemantica
- Experience with data visualization tools, preferably Qualtrics
- Excellent communication and collaboration skills, with the ability to translate data insights into actionable recommendations
-
Seniority level
Associate -
Employment type
Contract -
Job function
Business Development and Sales -
Industries
IT Services and IT Consulting
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