Corporate Trainer

Sunrun seeks a dynamic, talented Trainer to help grow our leadership position in the clean energy industry. The position is responsible for delivering training in various modes. The position reports to the Training Manager and must be proficient in all of Sunrun’s products and processes. A major audience for the training will be post-sale customer support professionals. Experience in account management and customer service call center training is preferred.

Responsibilities:

• Delivers training programs from basic to moderately complex design. Supporting classes both in person at the office and online.
• Demonstrates expert-level classroom management skills to maintain engagement and achieve learning outcomes.
• Effectively facilitates group and independent classroom activities.
• Provides on-the-job coaching and/or post-training support for concepts that require reinforcement.
• Administers knowledge assessments and post-training evaluations to collect data to measure training effectiveness.
• Manages multiple tasks concurrently, with support as needed from the manager and team.

Requirements

• Demonstrated presentation, facilitation, and group management skills
• 2+ years of high-volume corporate training experience.
• Previous call center or customer-facing job experience is highly desirable
• Foundational knowledge related to adult learning principles and/or ADDIE
• Basic skills in training content development
• Basic Skills with Google Suite
• Intermediate skills with Google Slides and/or PowerPoint
• Prior CRM experience is desirable (Salesforce)
• Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities
• Excellent verbal and writing skills required
• Excellent presence in presentation situations
• Stamina and a customer-friendly attitude
• Solar background is a plus but not necessary
• Experience delivering both ILT and (synchronous and asynchronous) distance learning

Responsibilities

• Deliver engaging, high-impact training in the office in our Lehi, UT HQ
• Facilitate the achievement of learning objectives for the selected audience in both synchronous and asynchronous formats
• Apply adult learning theory and sound instructional methodology to training
• Conduct T3 events
• Conduct upskilling events
• Coach and mentor new employees post-training
• This position involves approximately 10% domestic travel