Conch Technologies, Inc

Contact Center Business Analyst

Conch Technologies, Inc United States
Conch Technologies, Inc

Contact Center Business Analyst

Conch Technologies, Inc United States
5 months ago
Over 200 applicants

See who Conch Technologies, Inc has hired for this role

Hi,

Greetings from COnch Technologies Inc

Position: Contact Center Business Analyst

Location: 100% Remote: EST

Duration: 12+ Months Contract

Job Description

Job Description: Have 6+ years of experience as a Contact Centre Business Analyst

Hands-on experience of 3+years on Work Force Management (any product of WFM)

Must Have Listed Knowledge Of

  • Forecasting: Estimating future workload.
  • Staffing: Determine the staffing levels or the number of agents required per interval.
  • Scheduling and Rostering: Creating shift schedules and rosters (list of agents, teams, and etc.)
  • Traffic Management.

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With Regards,

Nagesh G

Mobile: 408-381-5645

Desk: 901-313-3066

Email: nagesh@conchtech.com

Web: www.conchtech.com

  • Seniority level

    Associate

  • Employment type

    Contract

  • Job function

    Research, Analyst, and Information Technology

  • Industries

    IT Services and IT Consulting

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