Center Manager (FPCN-CMV-05302024)

Job Type

Full-time

Description

Job title

Center Manager (Vaux II Clinic)

#FPCN-CMV-05302024

Program Summary

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person – mind, body & spirit. The network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:

• Abbottsford Falls Family Practice & Counseling (Northwest Philly);
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and
• Health Annex (Southwest).
  
  

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

FPCN is opening Philadelphia’s First Birth Center; its collaborating hospital is the University of Pennsylvania Hospital. This brand new 30,000 sq ft space will feature exam rooms, birthing suites, community meeting rooms and a gorgeous community garden park. The Family Health and Birthing Center will provide full prenatal, birth, and postpartum care in Southwest Philadelphia. Services to include education on nutrition, exercise, childbirth preparation, breastfeeding, infant and self-care; and mental health and substance abuse therapy for those who need it. These services will be provided by interdisciplinary teams of professionals led by nurse midwives and doulas, and will include behavioral health specialists, addiction counselors, social workers, and registered nurses. Additional services will include transportation assistance; lactation counseling; prenatal and parenting education; legal services; and complementary mind/body services, such as yoga, massage, and meditation. All staff will have training in anti-racism, justice, diversity, and inclusion (A-JEDI), trauma-informed care, and sanctuary model practices.

Position Summary

Family Practice & Counseling Network (FPCN/The Network) is a federally qualified health center designated to provide Public Housing Primary Care. FPCN envisions utilizing the space in the Vaux Community Building to create a comprehensive community health center to serve the residents of PHA’s Sharswood community and the greater North Philadelphia area; the projected start of operations is January 2024. Prior to the opening of the health center, a community engagement initiative will be facilitated by the Center Director, in tandem with the Director of Development, to establish rapport with residents, build a Community Advisory Council and seek partnership development. The Network is committed to providing a full range of preventive and primary health services, including medical care for all ages, prenatal and perinatal care, behavioral health/ mental health and substance use disorder services, dental services, health education, and preventive health services, such as nutrition services, transportation, social work, outreach and enrollment for health insurances, as well as complementary mind/body services. All of these services will be integrated to assure that patients receive the most comprehensive, seamless care possible. The health center will build on the work of the FPCN school-based site that is already operating in the Vaux building. Upon opening, the Center Director will oversee and manage the operations of all services and activities at the site, upholding the mission of the organization by assuring quality care, staff retention, patient satisfaction and fiscal soundness.

Essential Duties And Functions

• Fosters collaboration and integration among services and to continually improve the efficiency and effectiveness of the service delivery, work environment and operations of the Center.
• Serves the Health Center liaison with community partners.
• Leads a site-level Community Advisory Committee
• In tandem with the Directors of Primary Care and Development, facilitates the health center patient base through marketing and development in collaboration with the community and community partners.
• Works collaboratively with DFO, Financial Planning and Analysis Manager, and Director of Operations to ensure that operational systems within the Center are optimizing the effectiveness of billing, cash management, and other financial functions. Contributes to development of center-based budget and assumes responsibility for staying within budget limits.
• Supervises Shared Services Staff at the Health Center and defines job responsibilities and oversees work assignments and scheduling: Community Engagement Specialist, Social Worker, Mind Body Practitioner, Safety Advocate.
• Works collaboratively with the Site Clinical Leads to:
• Optimize scheduling and patient flow within primary care.
• Develop and implement necessary workflows within primary care.
• Disseminate clinical practice and administrative information to support staff.
• Ensure required/needed trainings and competencies are completed.
• Ensure smooth operations in the clinical setting.
• Assures that required staff trainings take place such as CPR and OSHA and provides for other personal growth and education workshops as budget permits.
• Ensures the timely and accurate completion of required paperwork and documentation.
• Handles performance issues and participates in feedback with staff members and site level staff, including performance evaluations, discipline and recommendations.
• Works with clinical leaders to assure the dissemination of clinical practice and administrative information to support staff.
• Assures patient access to services.
• Assures that staff provides competent and culturally sensitive trauma informed anti-racist care to patients.
• Works with Primary Care and Shared Services teams to develop and implement new clinical and wellness programs and services based on community need with collaboration with other stakeholders when applicable including data collection and metrics to analyze programs and new initiatives.
• Works with Compliance Manager to assure that signage and posted materials in offices provides excellent communication to patients about policies, patient services and patient education.
• Works with IT and Human Resources to assure the timely completion of patient and staff satisfaction audits.
• Performs Continuous Quality Improvement functions such as overseeing patient complaints and insures that they are addressed and documented.
• Supports Business Development and marketing strategies by implementing special programs and open houses, and by overseeing the preparation and dissemination of promotional and educational materials.
• Assures health monitors and on hold service are current and serve to educate patients about services and health care issues.
• Provides administrative direction and coordination of current and long-range policies, procedures and programs affecting the Center.
• Represents the Center in interactions with regulatory, professional, educational and community groups.
• Assures that building and systems are performing adequately.
• Oversees the inventory of supplies, acquisition of equipment/supplies and other service issues that impact on the delivery of service.
• Reviews invoices.
• Ensures compliance with RHD, FPCN, and other governmental agencies (i.e., HCFA, OSHA) policies and procedures.
• Assures that fire drills and active shooter drills are conducted as required by regulation and maintains all appropriate documentation.
  
  

Qualifications

• Bachelor’s degree required. Master’s in Public health, Business, or Healthcare Administration or related field preferred.
• Three-five years clinical and administrative experience in outpatient settings required; work with low-income communities desirable.
• Excellent interpersonal and management skills, with the ability to exercise a high degree of initiative, judgment, and discretion.
• Excellent oral and written communication skills. Strong negotiation and collaboration skills.
• Ability to work independently as well as within a team.
  
  

Working conditions

Hazard and Atmospheric Conditions

• Exposure to Loud Noise
• Low exposure to blood borne pathogens and communicable diseases
  
  

Requirements

Physical requirements

Lifting Requirements

• Light: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
  
  

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)
  
  

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Covid-19 Vaccine Mandate

FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.

Salary Description

$65,000 to $78,000