Christopher Ligori & Associates

Call Center Manager

Christopher Ligori & Associates Tampa, FL
Christopher Ligori & Associates

Call Center Manager

Christopher Ligori & Associates Tampa, FL
3 days ago 51 applicants

See who Christopher Ligori & Associates has hired for this role

Job Description

FANTASTIC OPPORTUNITY Chris Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.

Primary responsibilities include, but are not limited to the following:

  • Oversee day-to-day operations of the call center, ensuring efficiency and high-performance standards.
  • Manage 3 to 4 call center employees.
  • Monitor and analyze call center performance metrics, identifying areas for improvement.
  • Train and mentor staff to enhance their skills and capabilities.
  • Answer phones and take down client information of current and potential clients.

Requirements:

  • Proven experience as a Call Center Manager or similar role.
  • Strong leadership and interpersonal skills.
  • Excellent at articulating ideas clearly and concisely
  • Must enjoy tackling complex challenges and finding solutions
  • Consistently goes above and beyond on job duties
  • Consistently achieve and exceed performance goals
  • Good work ethic

Benefits:

  • Health – employer pays 100% of the premium.
  • 401K plus employer matching
  • 10 vacation days, 4 vacation days and 2 personal days.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Law Practice

Referrals increase your chances of interviewing at Christopher Ligori & Associates by 2x

See who you know

Get notified about new Call Center Manager jobs in Tampa, FL.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub