Business Systems Analyst

WHO ARE WE LOOKING FOR?

Our well-known client in Financial Services has a Collections Systems team that ultimately provides project support for these initiatives, and they also support other non-Collections areas including production support for multiple applications (both on-prem and hosted) that are used to investigate and remediate system issues.

WHAT YOU’LL DO:

Business Systems Analysts who support our client’s Collections Systems team will serve as Product Owners for Enterprise level projects that affect Collections. The team’s primary business partner is a third-party vendor that provides collection technology solutions to support the documentation of requirements/features, system testing, coordinating UAT, outage resolution, etc. within our client’s organization.

QUALIFICATIONS:

• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Significant experience in workflow analysis and design/configuration
• Demonstrated ability to successfully guide business users and product owners at all levels through requirements gathering while leveraging knowledge of system capabilities
• Demonstrated ability to mentor others
• Strong analytical skills and experience using SQL (or similar data mining tools) to include creating queries and joins as well as hands-on experience using Excel (or similar analytical tool) to include using formulas and pivot tables/graphs
• Strong desire to learn new systems and processes
• Hands-on experience with ADO to include managing epics, features, and PBIs
• Exposure to SAFe agile methodology
• Experience troubleshooting and solving routine operational and/or system issues
• Ability to conduct basic research leveraging analytical and problem-solving skills
• Effectiveness in organizational, planning, and time management skills
• Effectiveness in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective verbal and written communication skills

RESPONSIBILITIES:

• Evaluate operational efficiency and effectiveness of supported systems and applications
• Demonstrate an ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Analyze information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics
• Use elicitation techniques to gather information at the right level of detail and scope to represent all stakeholder needs
• Analyze, define, and document technical design for data, workflow, logical processes, hardware, and operating systems environment, interface with other systems, internal and external controls, and output
• Identify business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend, and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility
• Participate in cross-organizational task groups concerning new automated systems, products, and/or services
• Work with project teams to plan, coordinate, and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition the project to Production
• Interact with other staff, and business units (end users) in problem-resolution efforts
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Interpret results of analysis, present recommendations, alternatives, and implications
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios, and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Represent the business unit in identifying, analyzing, and communicating system solutions
• Monitor the performance of systems to ensure continued system efficiency
• Collaborate with key partners in the development and delivery of solutions
• Perform other duties as assigned