Audio-Visual Engineer

Allegheny Science & Technology (AST) is looking for an Audio-Visual Desktop Support Technician to support a federal client on-site in Golden, CO on a one-year contract. The ideal candidate will ensure each problem or incident has been resolved. Someone who can be onsite to troubleshoot and interface directly with customers. This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms. Experience will demonstrate will bring with them industry experience operating and troubleshooting user Laptop systems (Windows and Mac), as well as iOS and Android devices. Comprehensive experience with maintaining technical documentation and disseminating information by creating new documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual support requests. Determination capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions.

Position Responsibilities:

• Respond to requests for Tier II AV Support using NREL ticket tracking system.
• Facilitate collaboration by supporting NREL end users in successfully operating conference room technology.
• Assist end users with troubleshooting Windows and Mac systems in combination with installed AV Systems.
• Diagnostic assessment of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors, Projectors, Interactive Whiteboards, Large Displays, Teleconferencing and Hybrid Systems.
• AV system checkups, replacing broken cables, preemptive problem solving before escalation to Tier III.
• Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted.
• Assist with installing, modifying, commissioning, and / or de-installing AV system components.
• Ensure that rooms are kept neat and free of safety hazards; and manage “cable sprawl” to maintain cleanliness and safety of meeting rooms.
  
  

Position Requirements:

• Minimum three (3) years’ experience working with audiovisual systems; installation, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology,
• Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms.
• Experience installing and maintaining audiovisual control systems (Crestron Preferred).
• Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar).
• Demonstrated experience interpreting and/ or creating CAD based system drawings.
• Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers.
• Experience servicing and maintaining public address and and distributed audio systems.
• Functional understanding of IP and ISDN network connectivity.
• A/V cabling standards; HDMI, distribution/conversion equipment and installation methodology.
• Familiarity with ServiceNow IT service management system.