Everyone knows AI is revolutionizing how businesses operate, but how does it affect contact centers? We've written an in-depth guide covering how AI helps contact centers:: - Reduce operating costs - Increase operational efficiency - Personalize interactions - Expand self-service - Drive omnichannel experiences - Enhance data-driven decision-making Sounds pretty neat, huh? If you want to see how we do this for some of our biggest customers, including Memorial Healthcare System, Carbon Health, and WaFd Bank, click the link below: https://lnkd.in/eGPFRfgP #Talkdesk #AI #ContactCenter #CX #CS #CCaaS #Guide #CaseStudy
Talkdesk
Software Development
San Francisco, CA 190,733 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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If your customer experience isn't powered by AI, you're falling behind the competition... Don't worry, we have you covered with a webinar tomorrow focused on the best ways to: ⌛ Decrease average handle time by 10% 🙌 Reduce customer wait time by 60% 💪 Improve containment rate by 25% ⚡ Supercharge routing and orchestration 🔥 Streamline operations You won't want to miss out, so reserve yourself a seat via the link below: https://lnkd.in/gSWAGwhF #Webinar #Talkdesk #CX #CS #CCaaS #AI #Learning #ContainmentRate #ServiceContractors
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💡 Are you curious about the future of customer service in financial services? 🏦 Our new report, backed by insights from 400 companies, reveals how banks, credit unions, and lenders are embracing self-service and digital tech to meet evolving expectations. ⬇️ Stay informed, stay ahead, and click below to learn more: https://lnkd.in/gq9eu-h2 #Finance #ContactCenters #Talkdesk #Finance #Learning #Cloud #SaaS
UK Financial Contact Center Report
talkdesk.com
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💥 In 2024 Talkdesk is pulling out all the stops... 📈 We've been recognized as a Leader in the 2024 IDC MarketScape for CCaaS software! ❓ What does this mean? 🌎 It means that our hard work and dedication are being recognized when leveraging AI to enhance customer experiences for people worldwide! If you'd like to learn more about: - IDC's MarketScape’s evaluation of the CCaaS market - IDC MarketScape’s independent evaluation of Talkdesk - Expert recommendations for CCaaS purchase decisions Click the link below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #Talkdesk #CCaaS #Software #Cloud #SaaS #Leader
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What makes our customers love our software? It's 🌟🌟🌟🌟🌟 Five Star Friday, and here is the answer! According to Gartner's Peer Insights, we're consistently ranked with 5/5 stars when it comes to: 📲 Integration & Deployment 👤 Service and Support 💪 Product Capabilities Want to see what else our customers have to say about why we rock? Click the link below: https://gtnr.io/ibfaZonW6 #Gartner #FiveStarFriday #Review #Customer #CCaaS #Talkdesk #CX #CS #Friday
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We have some huge news in terms of recent product updates! See what is new: 🚀 Within AI Launchpad: - New Languages for Copilot, CX Sensors, and Service Cloud Voice are now available - New Languages for Customer Experience Analytics are now available 🎛️ Within Talkdesk Studio - Studio flows audit logs in Audit Logs Report are now available 📱 Within Talkdesk Scheduled Callbacks EA Program - Callback Management View is now live 💼 Within Workforce Management - Enhancements and fixes 🏥 Within Healthcare Experience Cloud for Providers - EHR Patient Cases on Patient 360 🌐 Within Talkdesk Express API - Run Express Business with Talkdesk in a full programmatic fashion 🔮 Within Talkdesk Express Wizard in the EU - All new Talkdesk Express instances hosted in the Talkdesk EU datacenter now come with the initial configuration wizard enabled Learn more by checking out all of our latest updates in the link to our release notes below: https://lnkd.in/gsEiaPke #ProductUpdate #ReleaseNotes #Talkdesk #CCaaS
Release Notes – New Product Updates
support.talkdesk.com
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Summer is in full swing, and the high call volumes are even higher than the temperature! How prepared are you to handle the rush? If you aren't, have no fear, Talkdesk is here to help you manage it all! Join us on July 16th as we share the tips and tricks to: 📉 Reduce the average handle time by 10% ✂️ Cut customer wait times by 60% 📶 Boost your containment rate by 25% 📲 Supercharge your routing 🏎️ Streamline your operations: Don't miss out on these powerful tips from Andrew Troyer, Kyle Erickson, Diego Orbe, and Clayton Lougée by registering via the link below: https://lnkd.in/gSWAGwhF #Talkdesk #Webinar #CustomerExperience #AI #SummerPrep #Learning #CX #CCaaS
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Crystal Miceli, our VP of Product and Industry Marketing, was featured in an article about how AI is transforming the modern customer experience during these challenging times. Crystal discusses the crucial role of customer experience in today's digital age and the importance of balancing technology with the human touch, stating: "Contact centers can increase inbound deflection rates with the help of GenAI technologies, but this is not, and should not be, the primary goal for contact centers." Want some more expert insight? Click the link below to jump in: https://lnkd.in/ejqx9Jvg #Customers #AI #Strategy #CX #Technology #SelfService #Talkdesk #CCaaS #Talkdesk #CustomerExperience #CustomerSupport
Connecting With Anxious Customers - A Guide
contactcenterpipeline.com
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In Episode 5 of Talkdesk Talks, our host and VP of People, Elizabeth Kowal, sits down with our SVP of Revenue Operations, Tristan Munday! Join us as they discuss the importance of setting goals, the need to manage mental health, and the significance of continuous learning. Additionally, they talk about the need for creativity, problem-solving, resilience, support, and open communication when creating a positive and powerful work environment. Click below to jump in: https://lnkd.in/gvzA9wTA #Talkdesk #TalkdeskTalks #Video #Learning #CCaaS #Cloud #MentalHealth #Goals #Learning #Growing
Talkdesk Talks—Insights from Tristan Munday, SVP Revenue Operations
https://www.youtube.com/
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💡 Curious about the future of insurance customer interaction? 🏢 Our new report, based on surveys from 400 companies, reveals insights into the structure, growth, and technology trends shaping insurance contact centers. 🧠 Click the link below to discover how AI and new channels are being integrated while recognizing the enduring importance of live agents for empathy: https://lnkd.in/gHW5ZHgx #Insurance #ContactCenter #Report #Learning #Talkdesk
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