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Very exciting to be featured as Merge's latest Case Study! ✨ By building to Merge's Unified API, our engineers were able to create ticketing integrations by Asana, Jira, and GitHub within two weeks. 🗣 As Neo.Tax Tech Lead Miguel Hernandez explains it: "Using Merge, we’ve been able to save our engineers tens of hours per integration, which enables them to solely focus on developing the best solution for automating R&D tax credits and software capitalization." So, read more about how we use Merge below, and get in touch to see all the amazing things our engineers have built in the hours they saved... 👇
We're excited to announce our case study with Neo.Tax! 🎉 The fintech platform, which helps companies provide audit-proof documentation for R&D tax credits and software capitalization, uses Merge's ticketing integrations to streamline the process of generating these reports for customers. Here are some highlights: ⚡ They've been able to take ticketing integrations live 300% faster Based on their experience with implementing integrations in-house, they estimate that it would have taken roughly 8 weeks to launch the integrations that they took live with Merge in 2. ⌛ They've saved tens of hours of engineering time per integration build According to Miguel Hernandez, Neo.Tax's Tech Lead, “Using Merge, we’ve been able to save our engineers tens of hours per integration, which enables them to solely focus on developing the best solution for automating R&D tax credits and software capitalization." 🧠 They use LLMs + integration data to provide a differentiated product experience Miguel explains that "By giving our LLMs ticketing data, they can use semantic context to determine the project a given ticket falls under, if any, and how many hours a ticket takes to complete. This gives us a competitive advantage, as we don't have to rely on accurate record keeping of work hours and projects within customers' ticketing systems." Learn more about Neo.Tax's experience with Merge by reading their full case study: https://hubs.ly/Q02GhSW10