Gladly

The holiday season can leave customer service teams in the weeds with high call volumes, backlogs, and an influx of returns. It’s a high-stakes shopping period where brands cannot afford a misstep. Prepare your team for the holiday rush with our Summer Strategy, Winter Success handbook. It covers: 🌟 Identifying strengths and improvement areas from past performance 🌟 Onboarding best practices to prepare new hires for the busiest season 🌟 Quick optimizations to enhance efficiency across all channels 🌟 And more Download now and lead your team to success this holiday season → https://bit.ly/3zKrwME #holidayprep #cx #cxleaders #customerservice

Gladly has once again clinched top rankings for #customerservice software! → https://bit.ly/3YfjV2X As per the G2 Summer 2024 reports, our rankings speak volumes: 🎉 100% of users rated Gladly with four or five stars 🎉 Best overall in 30+ reports 🎉 Named a Leader in the Grid® Report for Help Desk And Gladly users have terrific things to say: 🗣️ "I use Gladly every day to provide the best customer support possible." 🗣️ "One of the standout features of Gladly is its intuitive interface, making it effortless for users to understand and navigate the platform. Whether you're a new user or a seasoned professional, Gladly's simplicity empowers you to access its full range of capabilities easily." 🗣️ "The upside of using Gladly is the use of AI, in which minor tasks can be done automatically without human intervention, making it easier for everyone in the company." #customerexperience #cx #cxleaders #G2 #G2reports

We can't wait to attend The Lead Summit next week in New York! ✨🙌 Join us as we share insights on driving irrational loyalty through AI + human expertise and much more. One-on-one meeting slots are limited during this jam-packed conference, so be sure to secure yours today → https://bit.ly/3XKOxJ0 #TheLeadSummit #customerexperience #cxleaders #retail

Who doesn't love a fantastic rooftop experience, stunning city views, and great conversations? A huge thank you to everyone who joined the Gladly crew for this week's happy hour event in New York City! 🏙 💚 #cxleaders

Who owns the future of CX? According to Gladly CCO Disha Gosalia: "The future of CX belongs to the companies that can strike that right balance between the speed and efficiency of AI and the empathy and judgment of people." At Gladly, we embrace this philosophy by placing the customer at the center of every interaction and equipping agents with the tools and context needed for radically personal service. Read the full interview with Disha and Cotera's Founder, Ibby Syed, on the key metrics that matter most in CX, the growing role of AI and automation, and the art of balancing quantitative insights with experience-bred intuition → https://bit.ly/4eI8LJy #CX #cxleaders #cxstrategy #AI

We're thrilled to attend The Lead Summit this July in New York ✨ 🗽 Book a one-on-one meeting with Gladly to discover how we combine #AI and human touch to drive exceptional customer loyalty. Secure your spot now → https://bit.ly/3XKOxJ0 #TheLeadSummit #customerexperience #cxleaders #retail

Mark your calendars — you won't want to miss this webinar👇 #customerservice #cx #cxstrategy #cxleaders

Advanced technologies like AI-powered call summarizations are game-changers for customer service. Discover how this capability can agent boost efficiency, enhance customer interactions, and more → https://bit.ly/3Vzxoj3 #cxleaders #cxstrategy #customerexperience #customerservice #AI

Get a pulse check on how some of the world’s most-loved brands are driving #CX success in the age of #AI. 💓 Download your free copy of the 2024 Gladly CX Pulse Report → https://bit.ly/3XkbMJP #cxleaders #cxstrategy #customerexperience #customerloyalty

As a business scales, its CX doesn't always keep pace — making it crucial to track CX maturity. Discover more about this essential metric and preview our free assessment tool → https://bit.ly/45tQtHY #cx #customerexperienmce #cxleaders #cxmaturity