Gainsight

Who is ready to revolutionize your customer retention and growth strategy? Dive into our latest e-book on how to leverage online community platforms to engage and expand your customer base. This comprehensive guide is packed with actionable insights and proven strategies to help you build a thriving online community that drives customer success. In this e-book, you’ll explore: ⭐ How to enhance customer engagement and satisfaction through a well-structured online community. ⭐ Key performance indicators for measuring the success of your community initiatives. ⭐ Practical advice on integrating your online community with essential tools like your CRM and ticketing systems. ⭐ The benefits of offering self-service options to reduce support tickets and improve customer satisfaction. Are you ready to build a customer community that exudes satisfaction and loyalty? Check it out here: https://bit.ly/3xREQ0X 💡 #CustomerSuccess #CustomerRetention #CustomerCommunity

We believe Customer Education is foundational for Customer Success. This year's #Pulse2024 really highlighted that, and we want everyone to benefit from it, whether you attended or not. We've compiled a TL;DR of the key insights from Pulse 2024's dedicated Customer Education track. Dive into our summary to discover how these strategies can elevate customer engagement, product adoption, and overall success in your organization – check out our link to the full blog in the comments. In the post, you’ll see highlights from sessions led by: • Courtney Sembler, Director of the HubSpot Academy, and the session, Human-Centered Education—HubSpot’s Winning Formula for Customer Success 🗝️ Key Takeaway: Today’s customer education programs are driven by technology, but they must maintain a human touch. • ★ Rupal Nishar ★, Head of Customer Success at Updater, and the session, Updater’s Crawl, Walk, Run Approach to Customer Training and Product Adoption 🗝️ Key Takeaway: While it’s understandable to want to emulate the best custom education programs from the launch of yours, embracing a crawl-walk-run methodology lays a sturdy foundation and builds based on feedback. • Karla Kannan, SVP of Customer Experience at BirchStreet Systems, and the session, Harmonizing Digital and Human Touch in Customer Education 🗝️ Key Takeaway: We must understand what our customers need—and how they want to learn—and give them that. • Robin Raye, Director of Customer Education at Iodine Software, and the session, Making Every Interaction Count with Blended Digital Learning 🗝️ Key Takeaway: By centering customer education programs around practical application, your customers can better integrate new knowledge and skills into their daily workflows. Click through and explore these and other sessions in the Customer Education track. Each session is available on-demand, because, even if you couldn’t attend Pulse with us, you deserve to be empowered too. 🔗 Link below!

We at Gainsight champion a Human-First AI approach. We’re creating AI systems that work with you, enhancing your work and making it more enjoyable. That’s because our overall mission as a company is to be living proof that you can win in business while being Human-First. We recently surveyed Customer Success pros at 175 companies across the globe to see how they’re currently using Generative AI, what their plans are for the near future, and what they think are the greatest opportunities—and challenges. Check out the full report and the blog for top takeaways on The State of AI in CS today. State of AI in CS Blog 👉 https://bit.ly/3Y0PGN3 State of AI in CS Report 👉 https://bit.ly/4cRPiV1 #CustomerSuccess #AI #HumanFirstAI

🚀 Looking to become a thought leader? We're on the hunt for inspiring leaders to join our speaker line-up at Pulse Europe 2024 in Amsterdam! If you're passionate about Customer Success, Product Experience, Customer Education, or Community, apply now to share your insights with over 1,100+ industry professionals November 13-14. 👇 Submit your application today, link in the comments below!

Don't forget to join us this Wednesday, July 10 at 9am PT for the next installment of our Human-First AI webinar series! Learn how AI can rapidly transform your team and customer-base, personalize self-service programs and foster engaging networking opportunities. 🧠 Let's dive into the potential of AI for creating more value for customer-facing teams. Save your spot! 👉 https://bit.ly/3x98M8q #AI #Webinar #HumanFirstAI #CustomerSuccess

For CS leaders, the path to harnessing AI is more than just a choice. It’s an imperative. Because in the end, it's about making your job easier, and your decisions smarter. It entails a paradigm shift that should harmonize technology with human-first empathy, data with insights, and automation with personalization. The integration of AI is not a question of if but when and how. Our CEO Nick Mehta said it best: "AI is going to radically make customers and customer success better." Dive into our latest Essential Guide and hit the link to read more about the changing landscape of AI in customer success, including best practices for implementing your AI strategies. 👉https://bit.ly/3W9n7vq #AI #CustomerSuccess #HumanFirstAI

Explore the intersection of AI and human potential with us at part 3️⃣ of our Human-First AI webinar series on July 10 at 9am PT! Discover how AI can rapidly transform your team and customer-base, personalize self-service programs and foster engaging networking opportunities. 🧠 The future of AI is here and it's more human than you think. Register now! https://bit.ly/3x98M8q #AI #Webinar #HumanFirstAI #CustomerSuccess

Some of today’s most successful businesses became what they are after reframing their thinking. 🏠 Airbnb reframed its concept of renting spare rooms to offer unique travel experiences with local immersion. This resonated with a new generation of travelers, disrupting the hospitality market by providing an alternative lodging option. 🍿 Netflix reframed itself from a DVD rental business to a leader in on-demand entertainment streaming. They capitalized on the shift in consumer behavior and invested heavily in original content, becoming a global streaming giant. ☕ Starbucks reframed its stores as the "third place"—a welcoming environment between work and home. This focus on experience and community fostered customer loyalty and brand differentiation. Smart business leaders spend time rethinking and reframing what they believe about their organizations. Smart CROs in particular reframe how they think about customer success, shifting it from a team focused on customer retention to thinking about it as a place where they can find business growth. From our recent blog on Why CROs Are Integrating Customer Success Into Their Revenue Playbook Inspiration: “Customer Success is traditionally seen as a post-sales function, aiming to help customers realize value in support of retention and renewal goals. However, its potential impact on revenue growth is profound and multifaceted. When executed well, customer success transforms customer satisfaction into a strategic tool that enhances upsell opportunities, reduces churn, and fosters brand advocacy.” Revenue teams that still see customer success as a siloed function (stepping in only after a deal closes) need to reframe those beliefs because they will inevitably leave opportunities on the table. 👉 Read more on our blog: https://bit.ly/3RPcr2h #CROs #CustomerSuccess #Revenue

Curious about the future of Customer Success with Human-First AI at Gainsight? Meenal Shukla, Senior Director, Customer Success breaks it down for us in our latest blog on quantifying the impact of Human-First AI. By leveraging generative AI, we enable customer-facing teams to spend less time on administrative tasks and more on their clients and teams. Key features include: ✉️ AI Follow Up: This feature is saving Customer Success Managers (CSMs) an average of 10 hours per week by automating meeting notes, capturing customer sentiment, and listing action items. This allows CSMs to focus more on building relationships and strategic tasks, significantly reducing cost-to-serve and increasing account ratios. ☑️ AI Cheat Sheet: Enhances executive efficiency by generating detailed customer summaries from Gainsight Timeline data. This feature saves executives 5 hours per week on meeting preparation, enabling more meaningful and action-oriented customer interactions. 💡 Learn more about how Human-First AI can elevate your CS strategy at https://bit.ly/4eCVF0a. 🔗 Read the full blog here: https://bit.ly/3W0LXgR

Catch up on the final episode of the CS Masterclass series! 🎙️ Daphne Costa Lopes chats to Kellie Capote, CCO, Gainsight to discuss Creating a #Revenue Generating Customer Success Team Key points include: 🤝 What Value the #CS Team Creates for the Business: Understanding how they drive overall business success to better communicate to leadership and cross-functional partners. 💰 How to Finish the Swing in Customer Success by Generating Revenue: Transform your Customer Success initiatives into direct revenue streams, ensuring your team’s efforts are both impactful and measurable. Listen here: https://lnkd.in/eAjwVC8R