Forethought

CX can refer to many things—customer service, customer support, customer experience, and so on—but they all come down to helping customers. It’s one of the most important priorities for every business who wants to stand the test of time. #GenAI has the power to radically transform the way humans interact with each other and with businesses—and one of the first places many people will experience that impact is in CX. Many companies are asking themselves how, when, and where to leverage AI in their CX orgs. They have questions like: Should we build our own AI in-house, use a help desk add-on, or go with a dedicated solution? Which training data should you use? What should your expectations be, and what lessons can you take from other companies who’ve already made the move? Today, we can share that our AI in CX Benchmark Report answers those questions and much more! We've asked leaders in CX what success they're finding in their CX orgs, when they plan to adopt AI if they haven't already, and what impact AI has on key metrics like cost per resolution, CSAT, and deflection rates. Download the report to see how you stack against the competition ⤵ https://lnkd.in/eAv-zBMs

83% of customers agree they feel more loyal to brands that respond to, and resolve, their complaints. And 12% of Americans rate their #1 service frustration as "lack of speed". Customer service speed plays a HUGE role in how consumers think about your brand - #AI can help you get faster. 🏁

Spoonflower scaled automation with human-centered #AI, achieving a 59% self-service rate and defecting 69,000+ emails. See the full case study here:

New #technology can automate, streamline, and create efficiencies in ways humans just can't, and that gives people pause. BUT, is #AI really replacing people? No. Read more: ⬇️

The critical question: How can you utilize #AI while safeguarding sensitive operational information and protecting confidential customer data? 🔒 Rewatch our webinar with #CTO & Co-founder, Sami Ghoche, and Head of #IT & #Security, Ameen Aych.

The global market for customer service software is projected to reach nearly $60 billion by the end of the decade, and will be fundamentally disrupted and reshaped by #genAI. 😱 Our #AI in #CX Benchmark Report provides a detailed look at the ways companies are leveraging the #tech and the results they're achieving .

We LOVE seeing our customer succeed! 🩷 See how Achievers worked with us to attain at 93% first contact resolution rating.

Isaac Sacolick is looking for answers on how #SaaS and no-code platforms can improve their #technical support. 👀 We're happy to share that he found helpful information in our #AI in #CX Benchmark Report. See what he had to say in this recent StarCIO piece:

Customer success is our success, so we loved seeing Spordle scale their customer support, achieving a 142% lift in #ROI after just 3 months. 📈

The #AI #transformation is taking off and, admittedly, can be intimidating. However, AI for #CX can empower teams & people, help reduce repetitive, mundane tasks, and free up folks to tackle bigger, more important to do's. And we're here to help you through it all! 💜