EXL

Artificial Intelligence (#AI) is reshaping customer interactions by enhancing personalisation, simplifying self-service, and enabling human agents to deliver exceptional experiences. Given the critical importance of customer experience today, clients are seeking solutions that reduce customer effort as a primary goal. Our recent discussion with Utility Week explored how #GenerativeAI could revolutionize customer service. Here are the key takeaways: 🔸Utilities express concerns about AI amidst impending stricter regulations. 🔹The effectiveness of AI hinges on the quality of the training data, which must be meticulously maintained. 🔸Customised approaches are essential as there's no universal AI solution for all customer journeys, and AI has the capacity to significantly personalise customer service experiences. 🔹AI has the potential to be seamlessly integrated into various applications. To delve deeper, check out the full article published by Utility Week. https://bit.ly/465xcwC

We’re thrilled to announce that EXL is a Silver sponsor of this year’s CIO100 Symposium & Awards, where emerging technology meets real-world impact! Stop by the EXL table to understand how we can help you harness your #Data to create a solid foundation for analytics and #GenAI advancements. Schedule a meeting with us here: https://bit.ly/3WeThFD

We were privileged to host the Everest Group team, Abhishek Singh, Asmita Das and Gaurav Mishra, at our India centers where we discussed the impact of data and AI on the #FutureofFinance, key market trends and how technology is disrupting the CFO's role. The EXL team demonstrated our domain + data + AI value proposition in action in client operations and showcased how our industry-focused AI-first approach is resonating in the marketplace and with our 180+ F&A customers.

Is your insurance coverage keeping up with rising reconstruction costs? EXL’s Castle ITV Guardian is here to help! Our #AI-supported solution identifies affluent and high-value homes at risk of underinsurance, ensuring accurate coverage and maximizing premiums. Don’t let inflation impact your profitability. Discover how Castle ITV Guardian can safeguard your portfolio and prevent underinsurance. https://bit.ly/3zBFsbz #Insurance #Underwriting #CastleITVGuardian

It was great connecting with data leaders at the CDO Retail Exchange Event! We loved diving deep into the challenges and opportunities in the #Retail space. Let’s keep the conversation going and discover how we can help your business grow by leveraging #Data, #Analytics and #AI. Contact us: https://bit.ly/4cyS3e9

Cheers to 25 years of EXL! From our offices in New York to Australia, Colombia, India, Ireland, the United Kingdom, South Africa and more, our global EXL family is celebrating this landmark achievement within our company's history. For a quarter of a century, we've been driving transformation, leveraging data and AI, and building a sustainable future. We're excited about what lies ahead and grateful for everyone who's been part of our journey. Take a look at some photos from our office celebrations around the world! https://bit.ly/4cSBdXw #25YearsOfEXL #EmployeeEngagement #AI

We're pleased to showcase our recent GRC Roundtable, centered around "AI in Audit and Audit in AI". Narasimha Kini, EVP and Head of Emerging Business at EXL, sparked discussions among Chief Audit Executives and senior leaders in risk and compliance. Exploring the intersection of AI and audit practices was both enlightening and forward-thinking. As we explore the transformative potential of AI in the risk, compliance, and audit industry, these discussions are crucial for shaping how we responsibly and effectively leverage this emerging technology. Thank you to all participants and EXL leaders Nitin Trehan, Jagmeet Singh, Arvind M., Rohit Gupta and Gagan Kharbanda for their contributions to this insightful exchange of ideas. Moving forward, we remain committed to leading the way in embracing innovation while upholding rigorous standards in AI governance, audit, risk, and compliance.

Find out how EXL partnered with a major physician-led value-based–care organization to revolutionize their outreach strategy and propel rapid growth. Our digital solutions, combined with human ingenuity, enabled our client to scale their clinical contact center and achieve remarkable results. Want to know more about how our experts can help you transform your business? Check out our success story for the details. https://bit.ly/3xHgkQh #ValueBasedCare #DigitalHealth #DigitalTransformation

We celebrated excellence in the UK insurance industry during the British Insurance Awards 2024! As an annual presenter for the Commercial Lines Insurer of the Year accolade, we were proud to showcase our commitment to tackling challenges in the #Insurance industry as a trusted partner. At EXL, we leverage our expertise in #Data, #Analytics, and #AI to address compliance issues, claims leakage, and to enhance customer experiences. Congratulations to all the deserving #BIA2024 finalists and award winners! #BritishInsuranceAwards #InsuranceExcellence

A leading UK energy and home services provider grappled with issues including increasing customer churn rates, increasing customer complaints, cost pressures, and increasing debt. EXL partnered with the client to deliver an all-inclusive and well-integrated transformation. We used a multi-pronged approach to create an analytics-led insight engine to continuously provide real-time visibility into customer journeys. Proactive controls and workflows with continuous monitoring were deployed. We also embedded our proprietary solution into operations, deployed advanced robotics, and used embedded advanced analytics capabilities, such as interaction, sentiment, and predictive analytics, to increase customer satisfaction. This resulted in optimized customer journeys, reduced failure demand, and lower debt, all leading to a reduced cost of running operations. https://bit.ly/4cD9Q3Z