What do you do if you receive feedback you disagree with in a Technical Support role?

Long time ago I learned, from a great manager, that feedback is a treasure no matter if it is positive or negative. It could well be some praise for a job well done, or can help highlight personal traits that are uncomfortable to the customer (and that we are unaware of) or point to areas of opportunities we have not seen or missed. Also important to consider that it is up to the recipient of such feedback to decide what to do with it. You can choose to ignore it (which is perfectly valid) or to take action on it (also, perfectly valid).

In a Technical Support role, I'd acknowledge the feedback respectfully, seeking to understand the specifics of the disagreement. I'd then calmly explain my perspective, providing any evidence or reasoning to support it. If necessary, I'd escalate the matter to a supervisor for further discussion or clarification. Maintaining professionalism and a collaborative attitude is key, as resolving disagreements constructively ultimately serves the customer's best interests.

Handling feedback that you disagree with, especially in a technical support role, can be challenging but also an opportunity for growth and improvement. Thank them for their feedback. Use it as a learning opportunity. Always maintain professionalism. Document the feedback and develop an action plan.

Quando você recebe feedback com o qual discorda em uma função de Suporte Técnico, é importante abordar a situação de maneira profissional e construtiva. Aqui estão algumas etapas que você pode seguir: Respire fundo e mantenha a calma: Primeiro, evite reagir impulsivamente. Respire fundo e dê a si mesmo um momento para processar o feedback.

handling feedback you disagree with in a technical support role requires a combination of professionalism, empathy, and a willingness to learn and adapt. By approaching the situation with an open mind and a focus on constructive dialogue and improvement, you can turn challenging feedback situations into opportunities for growth and development.

Refletir honestamente é uma excelente abordagem! Quando recebemos feedback, é importante avaliar nossas ações e considerar se há espaço para melhoria. A honestidade consigo mesmo nos ajuda a crescer e a aprender com as experiências.

Being self aware is challenging for some people, that's why digesting situations and staying calm to focus is what's most important. Don't get defensive, combative or ready to prove your point. Having integrity and transparency is what's key.

When faced with feedback you disagree with in a Technical Support role, it's essential to reflect honestly. Take time to assess the feedback objectively, consider different perspectives, and identify areas for improvement. Engage in constructive dialogue to understand the underlying concerns and seek common ground. Honest reflection fosters personal and professional growth while enhancing customer satisfaction and service quality.

Take the time to reflect on the feedback received and assess whether there may be any validity to it. Consider whether there are areas where you could improve or alternative perspectives to consider, even if you initially disagree with the feedback.

É importante considerar outros pontos de vista para se manter sempre em evolução.Muita das vezes você pode receber até mesmo um feedback de um outro setor/ área e de maneira inesperada isso pode contribuir com seu crescimento.

Buscar esclarecimentos é uma atitude inteligente! Quando recebemos feedback, nem sempre tudo está claro desde o início. Perguntar e buscar exemplos específicos ajuda a entender melhor a perspectiva do outro e a encontrar soluções.

ALWAYS clarify about the feedback, we usually tend to think they are giving us feedback on something we do not see the same way.

Oftentimes, a customer will assume a feature doesn’t exist when it does—just under a different term or umbrella. Asking for further clarification on what they want to accomplish with their request will help with finding the best possible solution for the customer and for the team who will be working on their case. I firmly believe in the importance of use cases being to your advantage when you want to learn what your community’s needs are and how you can best meet them. This promotes a higher sense of trust between the customer and the team, plus it improves customer retention.

If you receive feedback you disagree with in a Technical Support role, seeking clarification is key. Take the time to understand the perspective of the person providing the feedback and ask for specific examples or details to gain clarity. This demonstrates your commitment to addressing concerns and improving your performance to better serve customers.

When you receive feedback, ensure that their feedback is acknowledged and heard. Run a quick walk through on the scenario to fully understand their feedback/request. You have to remember that they don't know what they don't know and even though you are the SME/expert, you have to "paint the picture" and translate into terms they're familiar with. Being thorough and detail oriented will help everyone be on the same page and work together moving forward.

Entender a perspectiva da oferta é crucial! Quando recebemos feedback, considerar a perspectiva de quem o ofereceu nos ajuda a enxergar diferentes ângulos e a tomar decisões mais informadas. Isso também demonstra empatia e respeito pela opinião alheia.

Once feedback/request has been fully understood, you can then do your own networking and research. There may be multiple options: 1. doesn't exist at the moment but there's a work around in the meantime and train that to them 2. the request already exists and will be implemented in the next version during upgrade in coming months 3. enhancement requests have been placed and further looked into

When facing disagreeable feedback in a Technical Support role, offering perspective is key. Respectfully share your viewpoint, backed by relevant information or context, to foster understanding and mutual respect. Effective communication can lead to constructive dialogue and improved outcomes for all parties involved.

When receiving feedback you disagree with in a Technical Support role, it's valuable to offer your perspective respectfully. Share your viewpoint calmly and provide relevant context or insights that may help bridge any misunderstandings. Engaging in constructive dialogue fosters mutual understanding and promotes collaboration towards finding effective solutions for customer support.

Listen to stakeholders, update the required infrastructure that will make them happy first, leave the less visually impactful changes for later. People want to see results on feedback asap. Or at least that it looks like you're taking action fast.

Implementar alterações é uma etapa crucial após receber feedback. Quando você identifica áreas de melhoria, é importante agir e fazer as alterações necessárias. Isso demonstra comprometimento com o aprendizado contínuo e aprimoramento das suas habilidades.

In a Technical Support role, if you receive feedback you disagree with, consider implementing changes. Evaluate the feedback objectively, identify areas for improvement, and take proactive steps to address concerns. Embracing feedback as an opportunity for growth can enhance customer satisfaction and service excellence.

When receiving feedback you disagree with in a Technical Support role, consider implementing changes where feasible. Evaluate the feedback objectively and identify areas where adjustments can be made to improve customer satisfaction or streamline processes. Demonstrating a willingness to adapt and evolve based on feedback showcases your commitment to delivering exceptional support and fostering positive customer experiences.

As standards member of the company we seek important feedback on the technical implication of the feedback received and we consider the benefits and risks associated with each decision being attempted. The final path forward will be always a balance between customer needs and compliance with policies and regulations.

Manter o diálogo é uma excelente abordagem! Quando recebemos feedback, é importante manter as linhas de comunicação abertas. Isso permite esclarecer dúvidas, compartilhar perspectivas e encontrar soluções colaborativamente. A comunicação eficaz é fundamental para o sucesso em qualquer função, incluindo o Suporte Técnico.

In a Technical Support role, maintaining dialogue is crucial when faced with disagreeable feedback. Keep communication channels open, seek to understand the perspective behind the feedback, and engage in constructive conversations. Continuous dialogue fosters trust, promotes collaboration, and ultimately leads to better outcomes for both parties involved.

If you receive feedback you disagree with in a Technical Support role, it's essential to maintain an open dialogue. Respectfully discuss your perspective, seek common ground, and explore potential solutions collaboratively. Keeping the lines of communication open fosters mutual understanding and facilitates continuous improvement, benefiting both customers and the support team.

Stay humble. Be quick to listen, slow to speak and even slower to anger. Keep calm. Receive feedback, reflect and reclaim confidence. Feedback is for continuous improvement. No feedback equates to "perfection" in some ways. However, it is always good to find room to improve yourself. Iron sharpens iron. Keep sharpening your technical support skills!

Uma coisa que costumo fazer ao receber um feedback que discordo é ouvir e ir refletindo e tentando lincar pontos que possam ter causado esse feedback. Procuro entender a visão de quem está me passando o feedback e o que está sendo esperado para posteriormente encontrar formas de atingir a melhoria proposta.

Paying attention to all feedbacks, I would recommend to make your time reading and listening to feedbacks. Feel free to reach out to learn more about why they would have this feedback. Have time to review with your team. Discuss on how to improve and how to avoid any mistakes or issues

When receiving feedback in a Technical Support role that you disagree with, it's important to approach it professionally. First, listen carefully to understand the customer's perspective. Then, calmly explain your reasoning or provide additional information to support your position. If necessary, involve a supervisor or another team member to help mediate the situation and find a resolution that satisfies both parties. Always prioritize problem-solving and maintaining a positive relationship with the customer.

Entendo que mesmo discordando é necessário ouvir todos os retornos sempre com muita atenção. Mesmo opiniões contrárias nos fazem enxergar determinadas situações por outro ponto de vista e isso pode gerar bons resultados.