How can Drilling Engineers be more assertive during conflict resolution?

2 Choose the appropriate style

Not all conflicts require the same approach. Depending on the situation, you may need to use different styles of conflict resolution, such as accommodating, avoiding, compromising, collaborating, or competing. Consider the importance of the issue, the urgency of the outcome, the relationship with the other person, and your own goals and preferences. Choose the style that best suits your objectives and values, and that is likely to result in a positive and constructive outcome.

3 Communicate clearly and respectfully

One of the key skills for effective conflict resolution is communication. You need to express your thoughts and feelings clearly and respectfully, using assertive language and non-verbal cues. Assertive communication means that you state your position and needs confidently and honestly, without being aggressive or passive. You also need to listen actively and attentively to the other person, acknowledging their point of view and showing empathy and respect. Avoid blaming, criticizing, interrupting, or dismissing the other person, and focus on finding common ground and solutions.

5 Follow up and evaluate

After you have resolved a conflict, you need to follow up and evaluate the outcome. You need to ensure that both parties are satisfied with the solution and that they have fulfilled their commitments. You also need to monitor the situation and address any issues or concerns that may arise. Additionally, you need to evaluate your own performance and learn from the experience. You need to reflect on what went well and what could be improved, and apply the lessons learned to future conflicts.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?