If you have a complaint, or believe that we have not handled your complaint to your satisfaction, please
contact us. You will receive a substantive response within 14 days. At Amazon we take customer service very seriously and we adopt the highest standards when it comes to managing, responding to and resolving our customers' concerns. If you disagree with the resolution or if we are unable to resolve it, you can search for solutions online or file a complaint through the Disputes Committee Thuiswinkel or the
European ODR Platform. More information can be found
here.