Top critical review
1.0 out of 5 starsBut at your own peril!
Reviewed in India on 8 March 2024
I purchased Titan Crest Smartwatch last week as I admire Titan as a brand (regular
mechanical watches). While I did see some mixed reviews, I wanted to take a leap of faith in
the brand. Unfortunately, I did not have a pleasant purchase experience. Let me mention a
few instances that prompted me to return this product and request a refund.
The product was delivered on Saturday, 2nd March, everything seemed to work fine until it
considered even the time awake in calculating the sleep time and the sleep score (on
Sunday noon, it showed my sleep time from Saturday night as 13.5 hrs. instead of 6.5 hrs.).
I thought there was some reading issue, but I did not pay much attention.
On Sunday, the 3
rd, the app showed no record of my steps after 6 PM. While the watch read
about 4.8K steps before my bedtime, the app did not register any of it.
On Monday the 4th
, the entire forenoon readings got automatically wiped out. I quickly wrote
an email to Titan’s customer support but all I received was an automated email
acknowledgement. Later that evening, I called them using the IVR number provided but the
vague response from the executive didn’t make much sense (he told me that a ticket was
already generated and that the concerned personnel would respond within two working
days).
I contacted Amazon and their technical support. After a 20 minutes call, they were
extremely supportive to offer me a return & refund option.
The pickup was scheduled for 7
th March. This meant I had 2–3 days to wait for a response
from Titan’s customer support. I hoped to cancel the return request if they were able to solve
my issue. Besides, I still wanted to get that one final sign just to be sure that returning this
product would be the best idea.
And guess what, on 5th March, a discrepancy in the sleep
data calculation (from 4th March) did not surprise me. While it was correctly captured on the
watch, the reported reading in the app is incorrect. I finally decided to return the product as
there wasn’t much left to consider.
IMO, I believe there is an incompatibility or syncing issue between the watch and the app.
This refutes the whole point of using a smartwatch (i.e., keeping a record of your day-to-day
activity). It’s a bit disappointing that a brand that’s well-renowned for their delightful
mechanical watches lacks expertise in putting smart in their smartwatches.