Lenovo warranty policy (Repair /Replacement by Lenovo)
Wrong and Missing Item, Physical Damage
7 days from delivery
Replacement
Defective item:
Lenovo will provide On-call support followed by a technician inspection at your location.
Lenovo expert will repair the product or provide a replacement or service letter, as applicable. Time taken for resolution will be as per Lenovo policies
Physical Damage, Wrong, Missing Items:
Returns will not be accepted if it is an Open Box Delivery order
Remote verification by image/video will be done by Amazon
Keep the item in its original condition and packaging along with the MRP tag and accessories. Unlock the device and remove the login password for a successful pickup.
Replacement verification
During on-call support, you may be prompted to download a diagnostic app or upload an image for verification. Further inspection or repair will be done at your doorstep by Lenovo as per their warranty policies.
The product is eligible for Free delivery. Learn more
6 Month Warranty Care
6-month seller warranty 1-click Warranty support, on Amazon for malfunction arising from manufacturing defects. Get Brand Authorized service, genuine parts and a paperless warranty claim experience through your Amazon account. Hassle free process with complete visibility to every step of your warranty claim For claiming warranty, A) Go to Your orders section, B) Select the product, C) Click on Get product support and D) Schedule an appointment. Read more
Top Brand
Top Brand indicates high quality, trusted brands on Amazon aggregated basis verified ratings, returns/refunds and recent order history at brand level.
Amazon Delivered
Amazon directly manages delivery for this product. Order delivery tracking to your doorstep is available.
Renewed products are inspected and tested to be fully functional.
Premium: No scratches visible from 30 centimeters; one-year brand warranty
Excellent: No scratches visible from 30 centimeters; 6-month seller warranty
This Renewed product is tested to work and look like new with minimal to no signs of wear & tear; the product comes with relevant accessories and is backed by a minimum six month seller warranty; box may be generic
Free upgrade to Windows 11 when available* Disclaimer-*The Windows 11 upgrade will be delivered late 2021 into 2022. Specific timing varies by device. Certain features require specific hardware.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.