Physical Damage, Defective, Wrong and Missing Item
7 days from delivery
Replacement
We will need you to submit proof of issue to verify your replacement request.
Defective: Verification by Brand or Amazon, through on-call support followed by inspection at your location or nearest brand service center if required.
Physical Damage, Wrong, Missing Items: Remote verification by Amazon.
Keep the item in its original condition and packaging along with MRP tag and accessories for a successful pick-up.
Replacement verification
During on-call support, you may be prompted to download a diagnostic app or upload an image for verification. Depending on your location, further inspection may be done either at your doorstep or at nearest brand service centre. Final resolution may take up to 7 days. Find out more
To calculate the overall star rating and percentage breakdown by star, we donβt use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.