Top critical review
1.0 out of 5 starsFraudulent sale of overseas item by Amazon
Reviewed in India on 7 July 2022
REMINDER 3: URGENT NOTICE: Fraudulent sale of Overseas products on Amazon Portal
1. It is submitted that I, had bought Samsung galaxy 4 watch from Amozon .in Portal which was sold to me by Future Tech, Thane-421302 dated 19.01.2022. (Hopefully, an OEM authorized vendor/reseller).
3. That, within 6 months of usage the watch has developed an issue with display: ' Black Screen' / No display; for which I had reported to Samsung authorized centre at Kochi (Service Centre: 0002395789--Qdigi Services Limited).
4. That, to my surprise service Centre denied a free warranty stating that the product is an overseas product, further justifying that the last three alphabets Model No:SM- R870NZSAMEA shows the country of origin of the product and that the product under mention is not an Indian product thus, Warranty is Void.
5. It is pertinent to mention that, as the product was bought from Amazon.in Portal from a Samsung and Amazon authorised Indian reseller, it is unacceptable that the warranty for the product is denied, with an estimated cost for repair given as 9960/- (Nine Thousand Nine Hundred and Sixty).
6. In view of the above, it is requested to please provide support in the above matter by providing clarification on the product whether it is an Indian or an overseas brand. Also, as the product was bought in good faith by Samsung's authorised reseller from Amazon.in portal, thus it is a kind request for needful action in context to the warranty and repair of the product. It is submitted for consideration please, that I am an Indian Armed Forces/ Defence employee, the product was bought with great enthusiasm, however, the present scenario and incidence has not only caused my faith on the portal compromised but also I feel cheated.
7. Further to the above, I approached amazon.in portal help desk, for support, where in I was told by the rep that he requires a validation email from Samsung, that the product under mention is an 'overseas product' and that the facts with respect to 'warranty void' stated by the Samsung service Centre are Genuine.
I am surprised with the acumen of the Amazon Help Desk Rep , even after my repeated highlighting the point that, " when on Samsung portal/software, as my products model number is being entered, the central server is automatically showing the product as an oversea product with Warranty Void option at respective boxes",(same has been highlighted by me on document attached). However , the rep wants me to get mail which is a pointless demand just to trouble the customer.
8. It is reiterated that documents furnished by me is from Samsung authorised service Centre and screen shot is of Samsung portal which gives info from central server, nothing can be and nothing is manipulated fromany end(s).
9. Still I have requested Samsung to furnish an email with required information, but response is awaited and doubtful.
10. However, The very fact that the watch was bought from Amazon.in with faith of prime member on the portal, a customer on trust purchases costly items and expect that Amazon back end has done all the checks before registering the vendor/seller and checking the product being sold. Thus,as the product is hardly 06 months old and I in all true letter and spirit bought the product in India (Proof attached) from Amazon.in portal , genuine consideration , HELP and SUPPORT by Amazon team is requested and expected.
