Top critical review
1.0 out of 5 starsDead in 10 days
Reviewed in the United States on May 31, 2024
Bought these May 21, it's May 31 and the right earbud will not connect, charge, reset, or work at all. I noticed the right side started cutting out when I was sleeping this morning, but didn't think much of it, figured it was just a bad reception issue temporarily and put the earbuds in the case as I have the last few times I used it. Upon attempting to use the earbuds tonight, the right side was completely dead.
I've just spent the last 2 hours troubleshooting these. I've cleaned the contacts with 99% IPA, reset the devices I used the earbuds with, tried the reset procedure on the case (which doesn't work at all, by the way, probably because they are using old help files with a new product and haven't updated to the correct procedure yet), and tried disconnecting and reconnecting the earbuds, case, and cables in every possible combination one can think of. The case itself does not recognize the bud. The left one works fine, as soon as you connect it to the case, a single led comes on to show it's connected. The right side does not do anything.
For reference, I'm pretty technically inclined, worked in IT for 15 years, systems administrator. Also an electronics hobbyist. I'm the first one to blame user error. I don't think this is user error. I think this is a defective product, and I'll be returning this.
I was really looking forward to using these as a side sleeper who is often trying to sleep with background noise since I often work late and have to sleep during the day. These earbuds worked pretty well for that purpose when they did work. They actually comfortably fit in my ear without pain after sleeping on them all night. I do think they could benefit from transparency mode, but the small size likely precludes room for the mic. Hopefully in future generations we'll have one earbud that does everything, sleep, calls, transparency, ANC...one can dream.
In fact, I would be dreaming right now instead of writing this review if these things didn't break on me within 10 days of purchase.