Top positive review
5.0 out of 5 starsBattery Charging Issues After About 2 Weeks of Usage
Reviewed in the United States on November 26, 2023
It's a slick phone at a great price. Complete with Android 13 and even a headphone jack. Based on price and other reviews, this is one of the best rated phones from independent carriers, at a price that can't be beat.
I purchased it because my 4 year old phone Motorola G7 Power was having battery and charge port issues (and running out of memory with only 32 gigs). On the first few charges of the new Ulefone, it charged to 100% and displayed 'Fully Charged'. However, it quickly started failing to charge fully, getting only to 94% and never stating 'fully charged'.
I contacted Ulefone support through their website and they routed me to their Amazon support team. I also contacted Amazon support 8 days after the return window closed. The agent authorized a return and I immediately ordered a new phone (one step up, the model with up to 16 gigs of RAM - which includes 8 virtual). The two models are otherwise identical, so I think my battery issue may have been related to older stock (product fulfillment was via Amazon).
I received my new phone, set it up and it's been about 5 days and it's charged fully to 100% AND is definitely holding the charge longer. It also doesn't seem to have any issues when it goes into battery saver mode (the original phone seemed to have issues crashing games like Wordscapes in battery saver mode). The original also seemed to drain quickly.
Other pros and cons - the camera is decent for the price. This is about 90% less in price than an iPhone, so the camera is as expected. There's no indication of remaining battery life estimate in settings, which I got spoiled with on my Motorola. That phone also had the shake to turn on flashlight which I will miss too. This one has a flashlight but you turn it on through the drop down menu (like most phones).
I had issues with Amazon customer service on the return/refund and wish I had contacted only Ulefone first as I think it may have been resolved with an exchange, I am not sure, but in the end, it was resolved after speaking to a supervisor.
I hope to get many years of enjoyment out of this really nice looking phone at a phenomenal price. It even includes a clear plastic case so I don't have to buy one additionally.