Top critical review
1.0 out of 5 starsTotal Scam
Reviewed in the United States on May 6, 2024
Unfortunately, I've had multiple bad experiences with these so-called “renewed” devices. Fool me once, shame on you, but fool me twice, shame on me. The first premium renewed device (iPhone 14 Pro Max) came with multiple scratches included a small chip on the frame of one of the lens. According to Amazon, a device is classified as “premium” if any imperfection can’t be seen within an arm length— and this was certainly not the case. I returned the device and re-ordered another. Their return policy by the way, is horrendous: You have to wait about a month (In almost any scenario) to get your money back in full. So while I waited for $1,000 to be returned, I placed another $1,000 order because I needed a phone. This phone looked cosmetically great. There was only one (big) problem I later discovered: the GPS didn’t work! It was glitchy on both Apple and Google Maps. I reached out to Apple and they told me their diagnostic test indicated a deeper analysis will be needed and a repair would be likely. I decided I didn’t want to deal with Amazon anymore and returned the device. As I wait now for $2,000 in total be returned, I went to the Apple Store and buy a brand new device. I got the iPhone 15 Pro Max instead. Although I paid a bit more, there’s peace of mind of a better return policy, a clean phone, and an overall experience. Folks, if you’re going to spend hundreds on a phone, PLEASE just buy yourself a new one and save yourself a headache. Amazon is not the convenient, reliable company it once was.