Top critical review
1.0 out of 5 starsInsigna and best buy do not honor warranty
Reviewed in the United States on July 12, 2022
Product worked fine for 4 months, then completely stopped showing picture. Insignia will not respond to warranty requests, best buy does respond but says contact insignia. Insignia's website says contact best buy for support. They've had me waiting for almost 3 weeks to file a simple warranty claim right now.
It's an ok TV when it works but when something goes wrong neither the seller or manufacturer support their product.
Ironically the seller (Best Buy) and the manufacturer (Insignia) are also the same company, Insignia is a fully owned subsidiary of Best Buy, so when Best Buy refuses to provide warranty service on an Insignia TV and tells you to call Insignia, that is actually Best Buy telling you to call another division of Best Buy and refusing to honor a warranty on something they manufactured.
Edit: now nearly at the 1 month point, neither Best Buy or their fully owned subsidiary Insignia has done anything at all to honor their warranty and they've refused to supply their legal address for a small claims court claim repeatedly.
Edit2: now Best Buy is now scheduled to come to my house a full month after the tv broke to verify it is broken, despite Best Buy claiming they couldn't do anything because only the manufacturer could. The manufacturer is fully owned by Best Buy. Their warranty "service" let a full month of my warranty period expire before they would even schedule a repair. If you buy this TV do not expect any sort of timely warranty services nor should you expect Best Buy or Amazon to do anything to help if the product fails. Won't ever trust Best Buy again to honor any warranty after seeing how they handle the company they own.
Edit 3: now up to having to contact insignia support 22 total times by email and Best Buy over 10 times by amazon support, still refuse to give me an RMA number for the TV or address to ship it back, and are demanding that I let them come to my home in a 6 hour window that I did not want for them to attempt to repair it in my home when I do not want them to come here and I requested to ship it back or bring it to their store. If you need warranty service expect 30+ messages over a 1 month period plus 6 more hours of your time to be required by Best Buy before they will attempt a repair on your broken TV and do not expect Amazon to honor their a-z guarantee.
Edit 4: after a full month Best Buy/Insignia sent two technicians to my house. I had to be here for them for a 6 hour window. They took the same pictures Insignia had already requested that I had already sent and did absolutely nothing at all to fix the TV. A few hours later they texted me a RMA code with no instructions as to how to use it. I contacted Insignia support with the code and it's been over 2 days and they haven't responded. It's been over a month, I've had to waste 6-8 hours to attempt to get support on a broken TV produced by Best Buy themselves and still absolutely nothing is fixed and they're not responding for days at a time. They make warranty service this much trouble on purpose so that people will give up so they can avoid honoring their terms of sale.