Top critical review
3.0 out of 5 starsOkay Product, Poor Installation Tools, and Fantastic Customer Service
Reviewed in the United States on November 6, 2016
I had previously used a Yootech screen protector, but I had to get a replacement phone -- time for a new screen protector! Seeing as the Armorsuit shield had so many reviews and was rated very well overall with 4/5, I decided to give it a shot.
I actually ended up having two attempts at using and installing this screen protector, but, unfortunately, both were a bust. My first attempt was when I first ordered the item. Due to a previous tip, I waited to install the screen protector until right before bed and right after a shower. The extra humidity in the bathroom helps reduce dust particles in the air, and you are supposed to let the device sit for 8-12 hours after installation before using it. The installation did not go as smoothly as I had hoped...
While installing the protector, I noticed some dust particles got underneath. Since it was still wet, I was able to remove it and re-install. I noticed that dust particles persisted, so I went to attempt again. And again. It was then that I realized that the dust particles were not dust from the air, but black lint from the included microfiber cleaning cloth. These fibers bonded with the adhesive solution and stuck to the bottom side of the screen protector making them almost impossible to remove. Moreover, since they are black, it's nearly impossible to see them during installation, making them difficult to find and remove. On my last attempt, I deemed it satisfactory and left the device until morning... When I powered on the device, I noticed black fibers persisted. Frustrated, I removed the screen protector and contacted Armorsuit.
Armorsuit provides excellent customer service. I explained the situation to them, got prompt email responses, and they quickly sent out a replacement. I was really impressed and can't speak more highly of their service. Kudos.
The replacement came without solution and cleaning cloth, but that was alright because I had some leftover solution and my own cloths. Installation this time around was textbook -- quick and easy, no lint, no residue, and the next morning my screen protector was looking great. It was still slightly grainy-looking, but I let it be because bubbles and residue are supposed to evaporate within a few days. Now, three days after the second install, there are still visible streaks and the screen protector still produces a bit of a "grainy" look on the screen. Sad, but true (at least for me).
All-in-all, I would describe the product as follows:
1. Reduced screen visibility due to persistent streaks and grainy-looking image transmission.
2. Mostly straight-forward installation -- if you have a better microfiber cloth that won't leave lint or fray.
3. The product itself should be great... Very thin, fits excellently on the device, and you're hard-pressed to even notice it's there, until you turn on your screen and see what is referenced in 2. above.
4. Responsive touch input.
5. Great customer service.
I don't regret trying it, but I would recommend to others to give it a pass and search for another option. The installation issues were saved by the customer service and can be overlooked, but the reduced visibility is killer for me. I will be looking into other options.