Top critical review
1.0 out of 5 starsBought Renewed: my bank account was hacked
Reviewed in the United States on January 23, 2024
BE CAREFUL WITH AMAZON RENEWED!
My bank information was transmitted the first time I accessed my mobile banking app on this renewed phone.
I bought this phone after searching for a small screen. It was smaller than my previous phone and was my first Samsung (Yes, Was. I got rid of it). I was disappointed with how different Samsung everything is from Motorola. I really liked my Motorola. I set up the phone and was getting used to it. I received a check and used mobile deposit with my bank. Within 3 hours I was receiving calls about "fraudulent" charges on one of my cards. The scammers specifically mentioned this phone and asked about the name on it - I'm assuming it was the previous owners name as I bought it under Amazon Renewed. This was the first time I had used the phone with my mobile account or with any account. Luckily, I was able to get my spouse else to call the bank while still on the phone and lock everything down. After many phone calls, talking to many people, and a trip to speak with a banker in person, I think everything is secure but I'm still really wary about trusting any phone from Amazon Renewed.
Yes, I ran a diagnostic on the phone - nothing showed up. Whatever was on it was hidden very well.
For the phone itself - it worked fine. I'm not a Samsung fan, but was willing to give it a try. I LOVED the fingerprint sensor in the power button, which is one of the reasons I bought it. It's incredibly sensitive though.